Customer Service Medical Center

Janessa Bracken

801-***-**** **************@*****.***

Professional Skills

●Problem Solving

●Computer Literate

●Leadership

●Time Management

●Dependable

●Detail Oriented

●Prioritization

●Critical Thinking

●Organization

●Verbal & Written Communication Skills

●Customer Service

Experience

Tucson Medical Center

July 2023- June 2024

Staffing Coordinator

Overview staffing schedules, sick calls, orientation process, and unit specific information

Utilize bed board to facilitate managing staffing needs

Identifies staffing shortages and creates staffing strategy

Responds to telephone, electronic mail and facsimile requests

Communicates with the charge nurse of each unit and house supervisor to resolve staffing needs

Prepares temporary coverage for projected staffing shortages, coordinates unit staffing sheets and supplemental staffing for individual nursing units

Intensive Care Thoracic- Intermountain Medical Center

February 2018- July 2023

Critical Care Technician/HUC lead

Assist with admission, discharge, and transfer of patients, including transport

Collecting patient data, vital signs, oxygen therapy, and cardiac monitoring

Performing phlebotomy duties in both schedules and emergency situations

Use of effective communication with RN and members of the interdisciplinary team

Assist with emergency resuscitation, set-up and assistance with line insertion

Cleaning, stocking, answering phones, clerical support

Central Line dressing team

Health Unit Coordinator

Engagement committee

Acute Cardiovascular Unit- Intermountain Medical Center

July 2014 - February 2018.

Patient Care Technician/TELE/HUC

Provide passionate and coordinated care to all patients and their families

Assess and record patient findings and data

Manage supplies and restock inventory to ensure availability for patient care

Adhere to all safety guidelines, hospital protocols and regulations

Telemetry technician: watching and recording heart rhythms

Health Unit Coordinator

RC Willey

April 2014 - April 2017

Office Associate

Cashier/Customer service

Greet and interact with customers in person or by telephone and provide information about merchandise and our services

Perform transactions by collecting payments

Bed Bath and Beyond

June 2013 – April 2014

Retail Sales/Customer Service/Cashier

●Communicated and interacted enthusiastically with customers and other associates

●Advised customers professionally on specific products, merchandise and services

●Interacted with customers over the telephone

●Bridal consultant: helped couples make up their registry

Education & Certifications

●Salt Lake Community College

●Louisiana State University Alexandria

Bachelor of Science in Psychology

●Certified Nursing Assistant, State of Utah

●Certified Nursing Assistant, State of Arizona

●CPR Certified, American Heart Association

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