Property Manager Real Estate
Resume:
MICHELLE V. WEST
P.O. Box *** Cordova, TN. *****
**********@*****.***
Objective
Senior professional in Property Management with over twenty five years of experience in supporting all aspects of managing real estate properties seeking a challenging position with an industry leader which allows me to utilize my skills, knowledge, and experience to accomplish a common mission.
PROFESSIONAL
S.J. HOLDINGS GROUP, LLC
American Apartment Management Memphis, TN August 2013-Current
Property Manager (Conventional)
Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
Contracts with tenants by negotiating leases; collecting security deposit.
Accomplishes financial objectives by collecting rents; paying bills; forecasting Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
Requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services
Maintains building systems by contracting for maintenance services; supervising repairs.
Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.
Enforces occupancy policies and procedures by confronting violators.
Prepares reports by collecting, analyzing, and summarizing data and trends.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Property Manager
Greystone Property Management Indianapolis, IN
Property manager (tax credit) June 2013-August 2013
·Perform day to day operations on a 387+unit property.
·Supervise 5 employees.
·Ensures that property budget is monitored closely to meet or exceed budgeted NOI.
·Develops and implements systems to maximize property revenue and to control operating expenses.
·Ensures that all rents and fees are collected on time and deposited.
·Initiates appropriate collection and legal actions for accounts receivable.
·Manages the process of passing through appropriate fees and utility payments to maximize NOI.
·Develops and implements resident retention strategies, including an aggressive lease renewal program.
·Ensures that resident satisfaction is a continual focus.
·Approves all rental applications.
·Inspects vacant apartments for market readiness and ensures that an ample inventory of market ready units is available at all times.
·Conducts regular exterior and interior inspections
·Supervises the property maintenance functions including scheduling, purchasing, service response, and turnover procedures.
·Monitors the completion of periodic preventive maintenance procedures.
·Reports potential liability issues and acts to minimize any risk management exposure.
·Completes performance appraisals for all staff semi-annually and ensures that all site employees are reviewed two times each year.
·Establishes periodic performance goals and objectives for each staff person and monitors their attainment.
·Conducts regular staff meetings with to address property performance, policy issues, and other property and Greystone PMC business.
·Ensures that reports are completed accurately and on time.
·Ensures that record-keeping functions are handled properly.
·Ensure all files are accurate and in compliance with Tax Credit and HUD laws
American Apartment Management Memphis, TN September 2012-May 2013
Property Manager (Tax Credit)
Property Manager is responsible for the overall performance of their assigned property. Duties include managing and directing the on-site staff, leading leasing and marketing activities, market analysis, resident relations and preparation/management of property budgets.
LEDIC Management Group, LLC Memphis, TN September 2006-Febuary 2008
Property Manager (Conventional)
Supervised leasing and maintenance activities to ensure compliance with company policy. Supervise staff; including training, performance reviews, hiring, promotion and terminations. Provide excellent customer service while maintaining the highest standards for resident service.
Simpson Housing, LLLP West Memphis, TN October 2005-September 2006
Property Manager (Tax Credit)
Maintains accurate resident records, posts all rents, deposits and fees, and all A/P functions as directed by Community Manager Issues appropriate notices (i.e. late payments, evictions, NSF checks). Organizes and maintains files, and performs other tasks as assigned by Community Manager, Makes daily bank deposits. Accepts service requests and routes to maintenance; conducts service follow-up with residents. Prepares and updates reports as delegated by Community Manager. Assess, charge and complete all deposit refunds (SODAs) and dispositions in a timely manner. Greets prospective residents, shows community and performs all leasing functions as necessary as defined by Community Manager and PPG guidelines. Handles calls from residents and vendors as delegated. Inspects property, picks up litter, reports service needs to Community Manager or Service Supervisor. Inspects move-outs and vacant units as requested by Community Manager. Maintain a positive work environment by acting and communicating in a manner so that you can get along with co-workers, Residents, customers, vendors, and management.
Makowsky, Ringel, Greenberg, LLC Memphis, TN January 2003-September 2005
Property Manager (Conventional)
Supervised leasing and maintenance activities to ensure compliance with company policy. Supervised staff; including training, performance reviews, hiring, promotions and terminations. Provided excellent customer service while maintaining the highest standards for resident service. Assisted in budget, and adherence to approved budgets. Accurately processed accounts payables activities. Promptly collected and performed follow up calls to customers regarding delinquent accounts.
LEDIC Management Group, LLC Memphis, TN September 2001- January 2006
Property Manager (Tax Credit)
LEDIC Management Group LLC Memphis, TN September 1996- January 2006
Assistant Property Manager (Conventional)
Assist in directing and supervision of leasing, maintenance, janitorial, and housekeeping staff. Maintain a current knowledge of area competition and market surveys. Complete or supervise completion and accuracy of weekly activity reports, all rental applications and recording of all rental and leasing information. Assist Property Manager in the reporting, assigning, and recording of all resident requests. Assisting Manager in the implementation of resident renewal and retention programs. Responsible for the collection, receipting, and recording of all rents. Collection of all delinquent rents. Provide reports as required. Other tasks as assigned.
Leasing Consultant (Tax Credit/Conventional) September-1996-September 2001
Responsibilities include assist property manager in rent collection, assist resident with inspection of their new home, and assist manager in implementation of resident renewal and retention programs. Maintain a current and up-to-date knowledge of surrounding markets and complete weekly traffic reports as required.
Education
Associates of Arts Degree, Education, Chaffey College, Alta Loma, CA.
Computer Skills
Proficient in popular applications: Microsoft Office (Word, Excel, PowerPoint) AMSI, E-SITE, EPO, MRI, Rent Roll and YARDI
Notary Public
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