Customer Service Data Entry
Resume:
Joy Thompson
Union City, NJ
*********@*****.***
www.linkedin.com/in/joymthompson
Customer-oriented professional with experience in Customer Service, Data Entry, Retail Sales and Administration/ Reception.
Work Experience
Logistics Assistant
Fashionphile - New York, NY
May 2022 to April 2023
● Provide administrative support to the Receiving and Cleaning department.
● Control delivery of products by interacting with delivery couriers to ensure that products are delivered on time to expedite the movement of products to various departments.
● Managed department Key Performance Indicators (KPI) by implementing a format which enables team members to reach the daily average department goal of 400.
● Ability to prioritize daily responsibilities by delegating assignments to the team to have a productive day.
● Handles an average of 30+ customer issues daily by problem-solving through email which reduces customer complaints.
● Interacted with customer service through Chat and Jira to resolve customer issues and complaints which results in customer satisfaction.
● Communicates with logistics customer service representatives in the shipping and receiving department to ensure receipt of products by keeping track of deliveries. Logistics Specialist
Vestiaire Collective - New York, NY
February 2018 to May 2022
● Provided support to the logistics manager by overseeing the day-to-day operations of shipping and receiving.
● Monitored inbound and outgoing deliveries to eliminate customer complaints.
● Provided customer support by providing customer care specialists with helpful information, solutions, answering questions and responding timely to customer requests via Zendesk and Chat which reduced the daily number of issues by 40%.
● Supported the Quality Control department with damaged items and items needing repair.
● Process returns for damage items along with personal items included in shipments.
● Relisting of items that were returned to be resold on the company website which reduces restock inventory.
● Assisted in training new employees in shipping and receiving. Student Data Specialist
Sports & Arts In School Foundation - Woodside, NY
October 2015 to January 2018
● Inputting and updating students' data accurately and efficiently into a database.
● Created schedule, set up class roster and recorded attendance on a weekly basis.
● Produced reports weekly, monthly, and annually to support the after school program Director.
● Communicate with the Program Director, Data Manager, and Registration/Attendance Coordinator via email and phone in recruiting new members for the after school program. Senior Warehouse Assistant
Moda Operandi - New York, NY
December 2012 to May 2015
● Oversees daily warehouse shipping as team lead by ensuring orders are picked and packed to ensure all items are shipped on schedule.
● Handles incoming and outgoing packages by keeping accurate records, packaging, printing shipping labels and postage.
● Received, tracked and send orders to customers, and verifying that products arrived on time and to the right person.
● Maintain company inventory and oversee its organization to warren easy retrieval of shipments. • Processed returns by inspecting goods received for damages which improved quality and customer satisfaction.
● Improved productivity which enhances customer satisfaction by resolving problems with customer care team.
● Assisted in training new and temporary employees in shipping out items. Receptionist
Advertising Specialty Institute - Philadelphia, PA November 2004 to June 2012
● Manages front desk and greets and directs visitors to designated meeting areas.
● Performs clerical duties, including answering phones, email, scheduling appointments and maintaining calendars.
● Maintains a clean office space including stocking, cleaning and organizing kitchens, conference rooms, storage rooms, and common areas.
● Handle physical set up in conference rooms for meetings and office events.
● Sorts, processes and distributes incoming/outgoing mail, including UPS and FedEx.
● Provide administrative support to all team members as necessary. Education
Partially completed in Marketing Management
Berkeley College - New York, NY
Skills
Organization, Communication, Customer Service, Problem Solving, Data Entry, Time Management
Contact this candidate