Guest Service Team Member

Melissa M. Christenson

Otsego, MI *****

***************@*****.***

269-***-**** Cell

Objective

To obtain a position that will allow me to grow on a personal and professional leve.

Work Experience

Cage Shift Manager

Gun Lake Casino- Wayland, MI

July 2014-present

Job duties include but not limited to: Asset protection, Guest Service and Guest satisfaction, perform cash transactions accurately, complies with all policies and procedures, communicate verbally and written with internal and external departments, Supervision of staff on a daily basis, weekly schedule for Cashiers, Recruiting and Team Member development, Monitoring Progressive Disciplines, ADP with monitoring time and attendance, Team Member recognition.

Seasonal Buffet Server

Odawa Casino Resort- Petoskey, MI

July 2013-July 2014

Job duties include but not limited to: Customer service and guest satisfaction, serve customers beverages and bus tables, complied with company policies and procedures.

Customer Service Representative

Instant Cash Advance Corp- Cheboygan, MI

July 2010-May 2011

Job duties include but not limited to: Customer service and guest satisfaction, perform cash and check transactions accurately, conduct bank deposits, file paperwork in a timely manner, complies with company policies and procedures.

Cage Cashier

Odawa Casino Resort-Petoskey, MI

May 2007-November 2008

Job duties include but not limited to: Asset protection, Guest Service and Guest satisfaction, perform cash transactions accurately, complies with all policies and procedures, communications orally and written with internal and external departments.

Cage Supervisor

Turtle Creek Casino- Williamsburg, MI

July 1999-November 2006

Job duties include but not limited to: Asset protection, Guest Service and Guest satisfaction, perform cash transactions accurately, complies with all policies and procedures, communications orally and written with internal and external departments, Supervision of staff on a daily basis, weekly schedule for Cashiers, Recruiting and Team Member development, documenting and issuing disciplinary, ADP with monitoring time and attendance, Team Member recognition.

Education

High School Diploma

Mancelona High School

1997

North Central Michigan College

2010-2012

Skills & Abilities

-Proficient in: Word, Excel, Outlook, CTA, NEWave, Cash Club and EZPay

-Strong verbal and written communication

-Leadership skills

-Confidentiality

-Professionalism

-Ability to problem solve

-Excellent organization and planning skills

-Multitasking

-Electronic/Paper Filing

-Excellent time management

-Detail oriented

-Scheduling

-Recruiting and Team Member development

-Multiple Top Gun Nominations

References

Available Upon Request

Contact this candidate