Customer Service Licensed Property

Licensed Property and Casualty Representative Lauren Masse, State Farm Agency

Columbus, Ga

February 2023 – Present

• Maintain meticulous files, records, and databases to ensure efficient organization and retrieval of information.

• Answer incoming phone calls in a professional manner, addressing inquiries and forwarding calls as necessary.

• Facilitate effective communication between students, staff, and parents regarding various administrative matters.

• Respond promptly to questions and inquiries via email, phone, or in person, demonstrating excellent customer service skills.

• Process policy applications, endorsements, and renewals accurately and efficiently.

• Maintain client records and documentation in compliance with regulatory requirements and agency standards.

• Conduct thorough assessments of clients' insurance needs and risk profiles.

• Complete application for home and auto

• Cultivated and maintained relationships with clients to assess their insurance

needs and recommend appropriate coverage solutions.

• Provided ongoing support to clients, including policy changes, billing inquiries,

and claims assistance, to ensure their satisfaction and retention.

Skills:

• Strong sales skills

• Ability to thrive in a fast-paced, goal-oriented environment

• Proficient in Microsoft Office

• Strong organizational skills with attention to detail

• Excellent verbal and written communication abilities

• Ability to multitask and prioritize tasks effectively

• Customer service-oriented approach

• Familiarity with office equipment and procedures

Cleaning Business Owner:

Sparkle and Shimmer Waverly Hall, GA. January 2022 – February 2023

• Launched and established a cleaning business specializing in residential and commercial cleaning services.

• Developed and implemented business strategies to attract and retain clients, resulting in a steady increase in customer base and revenue.

• Managed all aspects of business operations, including scheduling, staffing, inventory management, and budgeting.

• Supervised and trained cleaning staff to ensure high-quality service delivery and customer satisfaction.

• Established strong relationships with clients through effective communication, responsiveness, and attention to detail.

• Maintained a safe and sanitary work environment, adhering to industry standards and best practices.

• Continuously evaluated and improved cleaning processes and procedures to enhance efficiency and effectiveness.

Skills:

• Strong business acumen and entrepreneurial mindset.

• Excellent communication and interpersonal skills.

• Attention to detail and quality assurance.

• Time management and organizational skills.

• Knowledge of cleaning techniques, products, and equipment

• Customer service orientation and client relationship management.

• Maintain time and attendance records.

Restaurant Manager

Charley’s Philly Steaks Columbus, Ga & Pensacola Fl

February 2019 – January 2022

• Oversee all aspects of restaurant operations, including staffing, training, scheduling, inventory management, and financial performance.

• Recruit, hire, train, and supervise restaurant staff, ensuring adherence to company policies, procedures, and service standards.

• Develop and implement strategies to optimize efficiency, productivity, and profitability while maintaining high-quality service and customer satisfaction.

• Monitor food quality, presentation, and consistency to uphold brand standards and exceed guest expectations.

• Manage restaurant budgets, including forecasting, cost control, and revenue enhancement initiatives.

• Foster a positive work environment through effective leadership, communication, and team building.

• Handle customer inquiries, feedback, and complaints promptly and professionally, resolving issues to ensure a positive dining experience.

Skills:

• Strong leadership and management abilities.

• Excellent communication and interpersonal skills.

• Proven ability to multitask and prioritize in a fast-paced environment.

• Proficiency in restaurant operations, including food service, sanitation, and safety.

• Financial management and budgeting skills.

• Customer service orientation and problem-solving capabilities.

• Knowledge of industry trends and best practice

• Maintain time and attendance records

Area Restaurant Manager

Chicken Salad Chick, Columbus & Midland, Ga. October 2012 - February 2019

• Managed two restaurant locations within a designated area, overseeing daily operations and ensuring compliance with company standards and policies.

• Recruited, trained, and mentored restaurant managers and staff to maintain high levels of performance and customer satisfaction.

• Developed and implemented strategic plans to achieve sales targets and increase profitability across all locations.

• Conducted regular inspections and audits to ensure adherence to food safety regulations, cleanliness standards, and operational procedures.

• Analyzed financial reports and key performance indicators to identify trends, opportunities, and areas for improvement.

• Implemented cost-control measures to optimize expenses and improve profit margins without compromising quality or service

• Oversaw all aspects of restaurant operations, including staffing, inventory management, and customer service.

• Implemented training programs to ensure staff members were knowledgeable about menu items, promotions, and company policies.

• Maintained inventory levels and conducted regular audits to minimize waste and control costs

Skills:

• Leadership and team management

• Operations management

• Strategic planning and execution

• Customer service excellence

• Financial analysis and budgeting

• Staff training and development

• Inventory management

• Problem-solving and decision-making

License: Georgia Property and Casualty Insurance License

Certifications: SERV Safe Management

Corporate Training Certification: Chicken Salad Chick

References: Available upon request.

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