Operations Manager Medical Delivery
Resume:
GLENN COSEY
**** ****** ****, ******, *****, UNITED STATES
PROFILE
Experienced and effective professional bringing forth valuable industry experience with a passion for training, growth and company development. Results-oriented with a proven track record of improving overall operations within a company or department. Adapt in analytical thinking, strategic planning, leadership, and the management of staff and procedures.
EMPLOYMENT HISTORY
Operations Manager Driver Trainer at Amazon Logistics, Chicago, IL / Austin, Texas
October 2021 — Present
●Developed and implemented performance standards and procedural changes to drive productivity and quality.
●Collaborated with various internal and external partners to fulfill any training gaps and/or requests made by the company.
●Create and update training documentation and videos for external training used by service technicians and engineers for our customers.
●Created training schedules for driver trainers to conduct training at a 1 to 8 training ratio to improve quality training by 40%.
●Maintain driver training compliance by 95% overall through company training software (KNET) knowledge base system.
●Updated new training materials/visual aids, documentations and videos on various safety measures to ensure driver compliance.
●Partner with leadership to coordinate, facilitate, and measure training related activities for delivery associates with a proven ability to develop strong partnerships.
●Implement new training strategies to improve driver retention by 50%.
●Subject matter expert for delivery associates, trainers and delivery service partners.
●Ensure all federal, state and local laws and requirements are being followed.
●Create new training initiatives that support company overall goals.
●Implement new training requirements that lowered driver accidents by at least 20%
Dean of Students/ Student Advocate at Board of Education, Chicago
October 2013 — October 2021
●Maintained extremely well-organized records and handled all HR matters with confidentiality and the application of company standards.
●Assists in the development, implementation, and evaluation of intervention programs that address the needs of at-risk students.
●Supervises students on campus before and after school; monitors students during lunch, recess, passing periods, and other activities; instructs students in appropriate behavior; disciplines students in accordance with established guidelines.
●Develops and administers disciplinary procedures in accordance with district policies and state laws; receives referrals and confers with students, parents, teachers, community agencies, and law enforcement; responds to and resolves parent, student, and staff concerns and complaints; serves on discipline or expulsion panels as assigned.
●Monitors and organizes attendance functions; prepares letters, calls parents, and attends meetings as needed, regarding absent or tardy students; provides leadership for attendance improvement efforts.
●Re-enters students upon completion of out-of-school suspensions, facilitate student/teacher reentry meetings, and provide peer mediation and restorative practices to resolve student conflicts.
●Assists teachers in maintaining written records of students’ behavior and accompanies students and teachers on class field trips.
●Review’s school records and identifies, visits, and counsels’ at-risk young adults and school-aged parents who have dropped out of school, for the purpose of encouraging their return to school.
Resource Operations Manager at Youth Guidance, Chicago
September 2008 — October 2013
●Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel.
●Scheduled appointments and meetings, ensuring the smooth flow of daily operations.
●Developed and implemented processes and procedures to streamline office operations.
●Coordinated and oversaw the daily operations of the department, including staffing and resource allocations.
●Develop high quality programs that support the school’s community school mission, which includes soliciting high quality programs, partnerships, and staff to implement program plans.
●Negotiate agreements and compensation with clients that saved departmental costs by 45%.
●Develop key community relationships within the school district to ensure sustainability of the programs by $10,000 each year.
●Created budget templates that help grossed program overall value by $25,000.
●Oversee tuition collection for various after school programs and parent programs.
EDUCATION
Associates, City Colleges of Chicago- Olive Harvey, Chicago
August 2012 — July 2014
High School, John Marshall Metro High School, Chicago
September 1988 — June 1992
REFERENCES
References available upon request
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