Administrative Assistant Customer Service
Resume:
Alecia Lloyd
Home Health Administrative Assistant - In Terri's Hands, LLC
Raleigh, NC 27616
******.*****@*****.***
Highly focused and hardworking Shift Lead Manager with a stellar work ethic and outstanding customer service history. Able to work independently or as a member of a fast food service team. Flexible scheduling availability to include evenings, third shifts, and weekends. Work Experience
Cashier
Food Lion - Raleigh, NC
March 2021 to Present
Cashier
Carts
Self check out
Food lion 2 go
Certified Medication Aide
Durham Ridge Assisted Living - Durham, NC
March 2014 to Present
• Deliver routine daily medications, either prescription or non-prescription, to patients.
• Coordinate with different nurses to assist with patient care and medications.
• Follow written or verbal instructions on how to manage medications.
• Record medication dosages and times.
• Observe patients and document changes in their condition.
• Gather samples for analysis.
• Ensure equipment is routinely inspected and cleaned.
• Uphold all health and safety standards.
• Respond to patient emergency call signals, bells, or intercom systems to identify patient needs. Home Health Administrative Assistant
In Terri's Hands, LLC - Durham, NC
May 2016 to February 2022
• Managed all front office activities to optimize facility workflows and patient management and provide comprehensive administrative support clinical and office manager, including appointment management, billing and collections, office administration, and customer service.
• Addressed and responded to incoming/outgoing calls and correspondence.
• Created and maintained confidential patient files; implemented EHR systems to automate patient records management.
• Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists.
• Leverage strategic alliances to perform patient data pulls and disseminate information.
• Generate detailed reports focusing on patient outcomes to facilitate decision-making and influence process improvement, program development, and long-range planning. Store Manager
Carrols Corporation, Burger King - Durham, NC
June 2016 to November 2020
Hiring
Schedule
Training
Inventory
Cash handling
Cashier
Grill
End of month inventory
Truck orders
Assistant Manager
McDonald's - Durham, NC
January 2005 to April 2020
Scheduling
Hiring
Training
End of month inventory
Open & closing store
Deposits
Cash handling
Front Desk Receptionist
Brookwood Hospital - Durham, NC
March 2018 to February 2020
• Welcomed visitors
• Answered phones directed visitors
• Assisted in signing in/out guests
Shift Lead Manager
Dunkin' Donuts - Durham, NC
March 2018 to July 2019
• Supervise and direct all shift employees to ensure proper operations and functioning of restaurant
• Anticipated customer and store needs by constantly keeping a watchful eye on * both the customers and environment for cues.
• Maintained a composed character during times of high volume or atypical dealings to keep the store working to the standard and to be a positive role model for the team.
• Assisted with new employee training.
• Carried out store procedures during scheduled shifts.
• Organized opening and * closing duties as assigned.
• Followed operational policies and procedures, including those for cash.
• Directed and coached crew members to optimize food production.
• Controlled the cash flow of the registers and safe, totaling more than $1,500Adhered to food safety and quality standards.
• Assessed crew weaknesses and corrected where needed Patient Care Assistant
Durham Ridge Assisted Living - Durham, NC
November 2018 to April 2019
• Performed specialized interventions assigned by nursing staff such as bladder scans, straight catheter.
• Assisted patients with care for activities of daily living ensuring that patient needs were fully met.
• Served as a unit clerk supporting the nursing staff by communicating information through various.
• Performed basic household tasks, provided transportation and meal preparations.
• Communicated issues of concern to family and assisted with care planning.
• Observed changes in health status and assessed client's needs.
• Presented medication to patient and observed ingestion or other application, or administered medication, using specified procedures.
• Took vital signs or observed patient to detect response to specified types of medications and prepared report or notified designated personnel of unexpected reactions.
• Gave direct patient care, such as bathing, dressing, feeding patients, and assisting in examinations and treatments.
• Recorded and restocked medication inventories.
Personal Care Assistant
Sunrise Home Health - Siler City, NC
August 2013 to April 2018
• Assisted with bathing clothing meds housekeeping meal prep laundry.
• Administer bedside or personal care, such as ambulation or personal hygiene assistance.
• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
Shapewear Sales Consultant
Get Totally Waisted, L.L.C
May 2016 to November 2017
• Assess size and fit of interested clients and match with desired shapewear.
• Promote product features relevant to client's needs.
• Market new products using product knowledge and effective sales marketing techniques. Supervisor
Fowlers Cleaning
June 2015 to July 2017
• Service, clean, or supply restrooms.
• Gather and empty trash.
• Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
• Strip, seal, finish, and polish floors.
• Notify managers concerning the need for major repairs or additions to building operating systems.
• Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment.
• Move heavy furniture, equipment, or supplies, either manually or by using hand trucks.
• Dust furniture, walls, machines, or equipment.
Manager
Indulge in a Daye, LLC - Durham, NC
May 2014 to April 2016
• Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
• Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
• Review reports submitted by staff members to recommend approval or to suggest changes.
• Appoint department heads or managers and assign or delegate responsibilities to them.
• Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments. Education
High School Diploma
Cornerstone Christian Correspondence School
August 2018
Skills
• Time management
• Patient care
• Hippa
• Ehr
• Emr
• Safety procedures
• Self-directed
• Documentation
• Administrative Assistant
• Accounts Payable
• Receptionist
• Administrative Assistant
• Receptionist
• Word
• Microsoft Excel
• Records Management
• Employee Evaluation
• Communication skills
Languages
• English - Fluent
Certifications and Licenses
Medication Aide
July 2022 to Present
Additional Information
Skills
• Good Work Ethic
• EMR and EHR Management
• Strong time management skills and proven history of workplace punctuality.
• Attention to detail and meticulous use of proper safety procedures. • Experience with a variety of cleaning products and tools.
• Good interpersonal and communication skills. • Self-directed and motivated.
• HIPPA compliance • Supply management
• Patient care • Adept at taking vitals
• Documentation
Contact this candidate