Customer Support Administrative Assistant
Resume:
Krista Dickerson
******.*********@******.***
SUMMARY
Dedicated professional with solid background in high-volume office environments. Focused on delivering exceptional operational and customer support for both internal and external customers. Friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Polished in managing client relations and liaising with internal and external customers. Possesses strong work ethic, professional demeanor and superb initiative.
SKILLS
Back office operations
DOT regulations
Timeline Planning and Management
Report analysis
PC proficient
Memo preparation
AS/400
Types 80 WPM
Detailed meeting minutes
Records management systems
Professional and mature
Spreadsheet development
Staff training and development
Meticulous attention to detail
Staff motivation
Senior leadership support
Data organization
Closing and contract negotiations
Self-starter
Administrative operations
Organization and efficiency
EXPERIENCE
Assistant to Owner / Art Coordinator / Front Desk Sales
TeamWorld Corporate Programs
Binghamton, NY
February 2022 – present
Assisted owner in day-to-day tasks
Took detailed Meeting Notes
Verified all art proofs before sending to customers to verify accuracy.
Assisting customers with order questions.
Exceptional customer service; responding in a timely fashion to customer inquiries.
Maintain customer files.
Daily interaction with all other departments.
Administrative Assistant to the Vice President of Operations/ Dispatch Manager
Willow Run Foods
Kirkwood, NY
Feb 2013 to February 2022
Supervised 200+ drivers and 15 office personnel
Organized and maintained filing and document management systems by coordinating, archiving and purging files, helping to improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and mail and composing correspondence.
Tracked and submitted employee timesheets for payroll processing.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Conducted interviews for potential new dispatch employees.
Completed quarterly fuel taxes for the company.
Audited EZ Pass toll bills for the fleet of 100+ trucks to ensure accuracy and also to develop alternative routes for company savings.
Reviewed driver logs and processed violations for DOT compliance.
Worked with load boards and fleet brokers daily, proposing quotes to customers for movement of freight
Reached out to other businesses to aid in the growth of the trucking company.
Collections Representative
Nationwide Credit Inc.
Vestal, NY
April 2008 to Feb 2013
Handled irate customers smoothly to achieve performance targets.
Reasoned with customers and attempted to negotiate full balance payments.
Advised debtors on payment options and set up payment plans.
Handled contracts and payments on accounts.
Entered customers' financial status information into system.
Managed hundreds of inbound and outbound calls daily.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Contact this candidate