Customer Service Accounts Receivable

CARRIE ADAMS

***********@*****.***

832-***-****

OBJECTIVE To support the supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines with the goal of providing excellent accuracy and attention to details

EDUCATION

2014-2015 Wiley College; Marshall, TX

Bachelors in Business Management with a Concentration of Accounting 2011=2013 Southern University; Shreveport, LA2011-2014 Associates in Business Management

2006 Blue Cliff College Shreveport; Shrevepot, LA

Massage Therapy Certificate

EXPERIENCE

03/24- 05/24 Financial Assistant. Lopez Law Group (LLG); Houston, TX Responsible for processing and preparing financial statements. Overseeing client accounts. Creating, sending, and following up on invoices. Collecting and reviewing data for reports. Reviewing and performing audits on financial statements and reports. Reporting discrepancies. Preparing payments for venders. Calculations of split payments from more than one vender on one invoice. (Full-Time Contract)

05/23- 03/24 Accounts Receivable/Collections. DataSmart Duncan Security; Houston, TX Responsible for invoicing and collecting customer accounts. Processing and posting customer credit card, check and ACH Payments and A/R Adjustments. Providing excellent customer service by responding to customer questions regarding their accounts. Contacting customers with delinquent accounts via phone, email and US mail to solicit payment and recording all customer communication. Calculation of contract cancellation amount due. Auditing monitoring invoices vs customer billing. Work with members of other internal departments such as sales, service, activations, and management to service customers. (Full-Time)

05/22- 03/23 Billing Clerk. Builders Equipment & Tool Company dba BETCO Scaffolds; Houston, TX

Provided exceptional customer service by working with all personnel and outside contacts to satisfy clients and achieve company goals. Provided information and assisted walk-in customers with scaffold rentals, deliveries, and pick-ups. Accurate record-keeping and documentation of invoices. Confirmed all information required is provided to proceed to the next phase. Distributed paperwork promptly. Generated rental/sales tickets and bill quote agreements, rentals, and sales. Processed change orders as needed. Managed backorders. Issued credits and discounts as needed. Key in the material list for the job, accurately key in part numbers, quantities, and generate tickets for deliveries and returns. Reported any inventory discrepancies to either the branch manager or construction manager. Handled incoming, outgoing, and daily transfer requests. Maintained and tracked all tickets keyed for the month-end close. Identified areas of improvement in the company and assisted in creating and implementing solutions. Interacted with the purchasing and accounting departments and provide all information as requested. Performed other duties as assigned (Full-Time)

02/22-05/22 Accounts Receivable. Republic National Distributing Center; Houston, TX Tracked billing of RNDC cost to Supplier AR accounts and Funds. Applied payments/credits to debit balances in a timely manner. Provided regular monitoring of Supplier account balances. Participated in follow up conversations with Supplier's regarding past due balances in an effort to keep all accounts under 60 days. Reviewed billing transactions (automated or manual) for timeliness and accuracy. Researched and resolved account claims and discrepancies with Suppliers. Prepared credits due Suppliers because of pricing/discount issues. Responsible for the set up and maintenance of supplier accounts. Collaborated with Corporate Accounting to resolve Suspense account balancing as related to Supplier receivables. (Full-Time Contract) 11/20– 12/21 Member Specialist. Sam’s Club Supercenter; Houston, TX Ensured area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages • Provided member service by maintaining exit areas, reviewed member receipts, acknowledged the member and identified member needs • assisted members with purchasing decisions and with locating merchandise • Provided member service by maintaining self-checkout area • Resolved member issues and concerns and promoted Sam's Club products and services • Provided guidance and support to members regarding self-service technology • processed member purchases and assisted with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types • assisted members with transactions utilizing self-checkout area

• Assisted with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures • Maintained paperwork, logs, and other required documentation and executed emergency response procedures to ensure compliance with company security and safety practices • Assisted with the training of new associates on company processes and procedures • Taught new technology and tool functionality and delivered new program rollout training • Provided continuous learning and processed improvement opportunities • Complied with company policies, procedures, and standards of ethics and integrity by implementing related action plans • Completed work assignments and prioritized by using policies, data, and resources • collaborated with managers, co-workers, customers, and other business partners • identified priorities, deadlines, and expectations • carried out task like communicating progress and information and determining and recommending ways to address improvement opportunities. (Full-time)

KNOWLEDGE/SKILL/ABILITY

Knowledge of NetSuite; Anita and Accounting Software. Internet Explorer; MSOffice (Access, Excel Vlookup, PivotTable, PP, Word); Adobe Acrobat.