Service Representative Executive Assistant
Resume:
Kathryn Woolf
Jeannette, PA *****
*******@*****.***
Summary
I am a customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I offer skill with CRM systems paired with outstanding active listening and multitasking abilities. Skills
Microsoft Office 2007-2013; Excel, Word,
PowerPoint, Outlook, Access, ADP
Adobe Acrobat, Adobe Illustrator, Adobe
Professional
Multitasking and Prioritization
Excellent verbal and written communication
Efficient and Detail-Oriented
Creative Problem Solving
Computer Literate
Experience
City Brewery September 2023-Present
Human Resources Assistant
• Assignment through Aston Carter
• Recruitment and appointment setting during crunch time for company. Completion scheduled in three months.
AST – American Stock Transfer March 2021 to August 2022 Remote Customer Service Representative
• Assignment through The Bachrach Group
• Process incoming shareholder calls regarding stock, transfers, account status, and sales
• Process shareholder complaints and concerns by written inquiry and email responses
• Expert in troubleshooting software and service-related company website issues
• Completed required classes in fraud detection and asset management
• Maintained a 98% score on customer satisfaction surveys.
• Awarded attendance and quality recognition.
US Census Bureau August 2021 to October 2021and September 2022 to June 2023 Enumerator/Field Representative
• For Non-Response Follow-Up (NRFU)team and representative for American Community Survey. Solicited census participation from sample households in the Census Bureau's request for information.
• Temporary and seasonal employee
Advantage Solutions, Inc. October 2020 to April 2021 Merchandiser
• Set up and restock merchandise displays
• Quality and stock surveys for Giant Eagle, ShopNSave, and Walmart. Responsible for maintaining the linear and gondolas that represent the clients the company serviced. Express Employment January 2020 to August 2020
Greensburg, Irwin, PA
TJX Companies September 2019 to January 2020
Sales Associate
Greensburg, PA
TRC Staffing and Robert Half and Associates March 2013 to December 2019 Front Desk Coordinator
Proof-reader, Receptionist
HR Coordinator/Office Manager, Pharmacy Representative/Benefits Specialist Break January 2011 to January 2013
• Job search and world travel: explored The United Kingdom, France, Spain, Italy. Highmark Blue Cross Blue Shield Companies, HM Insurance Group March 2005 to September 2011
Executive Administrative Assistant
• To the senior vice president, chief financial officer, four vice presidents, and six managers: HM Insurance Group, HM Casualty and Life, HM Benefits Administrators: a health insurance industry
• This position provides administrative support, coordinates weekly and monthly reports, prepares legal agreements and contracts for signature and distribution, directs incoming calls, schedules meetings, and travel arrangements, monitors and maintains inventory for a large staff, serves as commodities representative for HMIG, initiates and direct internal/external employee moving details as move coordinator.
• Headed and drove self-generated company-wide improvement projects. Education and Training
Alliance High School, Cypress Junior College, CCAC Diploma
, Alliance OH, Cypress CA, Jefferson PA
Additional Information
• Experienced with Avaya and ZeaCom
• Citrix communications systems
• Advanced in Microsoft Office Suite, all versions
• ADP
• Any company specific software used.
Contact this candidate