Medical Office Customer Service
Resume:
Andrea Smith
**** ***** ***** **** *** Kerrville Texas 78028
*******.**@*****.***
Dedicated and experienced office professional with strong background in the medical office setting seeking to leverage ten years of experience at KSH and twenty years at A&R Services to provide exceptional service in a challenging environment.
Experience
Education
2004 – Current
A&R Services/Customer Service Representative
Assisted customers with inquiries, complaints, and product/service information, maintaining an elevated level of professionalism and empathy. Managed escalated issues promptly and effectively, ensuring customer satisfaction and retention. Collaborated with internal teams to improve processes and procedures, resulting in increased efficiency and customer satisfaction ratings. Trained new customer service representatives on company policy, procedures, and best practices. Invoicing and accounts receivable
1987 – 1997
Kerrville State Hospital/Medical Office Assistant
Provided administrative support in a fast-paced medical office environment, scheduling appointments, maintaining patient records, and processing insurance claims. Communicated effectively with patients, families, and healthcare providers, ensuring accurate and timely information exchange. Managed incoming calls, routing inquiries to appropriate departments and personnel. Assisted with billing and coding tasks, ensuring compliance with healthcare regulations and standards.
2022 – 2023
Medical Billing and Coding
DeVry University
GPA 3.81
National Society of Leadership and Success
Dean's List Recipient
AHIMA Member – I will take test on 06/19/2024
Skills
Excellent communication and people skills
Proficient in medical office procedures and medical terminology
Strong problem solving and conflict resolution abilities.
Attention to detail and accuracy in data entry and documentation.
Familiarity with customer relationship management (CRM) software
ICD-10, HCPCS, CPT, Billing, and reimbursement
Pathopharmacolgy Meditech, 3M, utilize encoding and grouping software/cac software, DRG, Ethical Queries
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