Customer Service Support Specialist
Resume:
EXPERIENCE
Healthcare Specialist
September **** - Present Everise, Remote, Alabama
I continually demonstrate a passion for excellence with respect to treating and caring for customers, especially senior citizens. Strong decision-making and analytical abilities Ability to identify customer needs and clearly articulate products and services.
Highly developed sense of integrity and commitment to customer satisfaction. As an escalation specialist I am responsible for supporting and managing escalation while maintaining the relationships between departments and servicing client needs.
Working and understanding of healthcare ecosystem including plan or benefit design and regulatory and cost commitment. Troubleshooting all IT software issues and technical issues. Experience in crisis intervention. Auditor/ Supervisor
January 2016 - January 2021 Drive Line, Enterprise, US, AL Technical Support Specialist/ Customer Service
May 2017 - November 2018 Tech Five LLC, US
Managed multiple tasks efficiently while maintaining a high level of accuracy.
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Provided patient-centered care and education to promote healthy lifestyle changes.
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Promoted positive customer service experiences through courteous interactions with all individuals.
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Met tight schedules for customer and client audits of store merchandise
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Observed customer service guidelines for problem solving when issues occurred, and accurately produced change
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• Supervised team members for project resets and new store setups
Acknowledged as a top-performing driver, consistently surpass peer efforts by strategizing best routes for quicker return-with more deliveries yielding greater bonus commissions
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Customer Service: Diffuse irate customers dissatisfied with later- than-expected appointments by assuming an understanding, empathetic stance, and attempting to explain unanticipated orders prompting delays
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Accuracy: Consistently cited for 100% accuracy rate in Voice of the Customer Surveys
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Leadership and Security: Lead teams to ensure high sales in Protection Plans
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CONTACT
***************@*****.***
CAREER OBJECTIVE
I continually demonstrate a passion for
excellence with respect to treating and
caring for all individuals. I have strong
decision-making and analytical abilities
in coordination with organizational skills
As an escalation specialist I am
responsible for supporting and
managing escalation while maintaining
the relationships between departments
and servicing client needs. Working and
understanding of healthcare ecosystem
including plan or benefit design and
regulatory and cost commitment.
Troubleshooting all IT issues.
Experience in crisis intervention and
highly motivated individual with vast
experience in services and administrative
tasks. Demonstrated ability to work
efficiently in a fast-paced environment.
Possesses excellent communication and
interpersonal skills, and the ability to
manage multiple tasks and prioritize
effectively. Detail-oriented professional
with excellent communication,
interpersonal, and creative thinking
skills. Aiming to leverage my abilities to
successfully fill the vacancy at your
company.
KYMBERLY ELLIS
General Manager Of Operations
January 2017 - October 2018 Premier Kings, Burger King, US Owner/ Manager
February 2006 - January 2016 Pinhook Bed & Breakfast, Calhoun, US
Initiative: Implemented measures to ensure customers receive superior service
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Step forward to service customers when team members are engaged elsewhere, ensure correct information of technical service is given
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Tactical problem solving: Resolved logistical problems such as incorrect address recording
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Mindful of other orders, made quick decisions to call customers, and ensure the company is receiving the highest award for superior technical and customer support
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Revenue Growth: Successfully marketed products through up- selling and offering value-added products that increased the essential point
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Training: Oriented six staff that progressed to become solid performers with a strong customer service ethic
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Provided initial training to new recruits in policy, telephone answering, and protection plan sales.
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• Hiring and training new employees
• Taking inventory and placing food orders
Include filling out paperwork, answering phone calls, and ensuring customer satisfaction
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• Marketing and advertising responsibilities
Coordinated, trained, and motivated a large team of employees in a high-paced industry
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Gained strong teamwork skills, working with colleagues across a range of levels from crew to senior management
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• Developed excellent communication skills
Liaised with many different departments, including operations, marketing.
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Deliver distinctive, superior guest experiences through hands-on quality-added touches that promote positive guest relations and return business with word-of-mouth and social media referrals
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Ensure compliance with all federal, state, and local mandates relating to hospitality operations while maximizing revenue through operations oversight, streamlining, and hands-on leadership
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Conceptualize, create, and execute impactful and effective marketing campaigns that drive brand awareness, capture consumer interest, and deliver bottom-line revenues.
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Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
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Managed the daily operations related to customer service, inventory management, and marketing.
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EDUCATION
Master Of Criminal Justice In Criminal Justice
December 2021
Bethel University, McKenzie, TN
Bachelor Of Business Administration In Business Administration December 2017
American Intercontinental University
SKILLS
• Presentation Skills - 6 years
• Typing - 10 years
• Data entry
• Technical Support - 2 years
• Communications - 9 years
• Recruiting - 3 years
• Sales - 10 years
• Writing Skills - 10 years
• Case management- 5 years
• Office Management - 7 years
• Supervising Experience - 8 year
• Customer service - over 10 years
• Public Relations - Less than 1 year
• Communication Skills - 8 years
• Microsoft Office - 10 years
• Organizational Development - 3 years
• Budgeting - 5 years
• Research - 6 years
• Marketing - 2 years
• Management - 10 years
• Project Management
• Events Management - 1 year
• Analysis Skills - 7 years
• Mentoring - 5 years
• Quality Assurance - 3 years
• Leadership - 4 years
• Administrative experience - 8 years
• Employee Orientation - 4 years
• Microsoft Word - 6 years
• Merchandising - 5 years
• Security - 3 years
• Conflict Management - 4 years
• Microsoft Outlook - 10 years
• Critical Thinking
CERTIFICATIONS
• DX: Agile Software Development: Part 1 - Agile Fundamentals
• Sales II: Sales and Customer Interaction
• Customer Services: Our Role
• Global Privacy, Information Security, and Teleworking 2023 Part 1
• Service VI: Positive Positioning
• The What, Why, and How of HIPAA 2023
VOLUNTEER EXPERIENCE
Veterans Service Representative
January 2017 - Present Veterans Community Service, Various, Alabama
Assisted veterans with filing disability compensation claims and appeals.
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Developed detailed action plans to facilitate the successful completion of veteran's requests.
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Advised veterans regarding available resources and benefits provided by federal agencies such as the Department of Veterans Affairs.
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Monitored progress on assigned cases and ensured timely resolution of any discrepancies or errors identified during the review process.
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Contact this candidate