Customer Service Representative
Resume:
Erica M. Grace
Columbus, OH *3227
*************@*****.***
Professional Summary
Innovative, assertive, result-oriented professional with a proven ability to quickly adapt to new and challenging workplace situations. Motivated problem solver with excellent customer service, organizational and decision making skills. Experience with cultivating and developing internal and external relationships, building morale and resolving conflicts.
EMPLOYMENT
Dublin Cleaners, Dublin, Ohio
Customer Service Representative December 2023 – Current
• Provide positive customer experience, and resolve any customer concerns as they arise.
• Support teams using risk management tools in preparation for garment processing.
• Maintain customer data using several computer based applications (SPA, Connect, etc.)
Kroger’s Co., Columbus, Ohio
Assistant Customer Service Coordinator June 2018 – December 2022
• Introduced training programs that enhanced employee performance and helped build a motivated workforce.
• Utilized customer service skills by working service desk, answering phones, resolving customer issues with merchandise, and issuing refunds when necessary.
• Maintained an outstanding customer service oriented environment through selection, training, development, and presentation to staff of overall store information, policy or changes in store procedures.
Nature Market Coordinator June 2016 – June 2018
• Facilitate inventory and stock management; conduct routine rounds to replenish inventories while minimizing excess.
• Present an attractive, friendly, clean, and safe atmosphere to give the customer a good shopping experience.
• Maintain and organize store displays to enhance product visibility and expedite product location.
Store Recruiter January 2016 – June 2016
• Devised and executed strategic recruitment plans aligning with company’s recruitment strategy.
• Improved organization attractiveness by recommending new policies and practices; monitored job offers, and increased retention rates by working with upper management to identify and reward top performers.
• Coordinate both phone and face to face interviews, meetings, and facilitate orientation of new hires.
Time and Attendance Specialist May 2014 – June 2016
• Reviewed timesheets, job duty charts, and timecards for completeness.
• Computed total time worked by employees, using calculator and computer, posted time worked to be processed by corporate payroll department.
• Performed various clerical duties upon request.
Scan Coordinator February 2005 – May 2014
• Worked directly with store managers, department heads, and employees conducting day to day store operations which included customer service, pricing, inventory and general clerical duties.
• Addressed customer service issues when requested to, effectively resolve employee errors, merchandise problems or answer general inquires.
• When necessary, work various positions as fill-in such as cashier or service desk due inadequate staffing.
Cashier March 2000 – February 2005
• Ensured best customer experience delivery at each checkout with each customer.
• Utilized customer service skills by resolving pricing discrepancies, or quality concerns on the spot.
• Accountable for cash handling and accuracy.
Education
Columbus State Community College; Columbus, Ohio
Licenses & Certifications
Licensed Life Insurance Agent, State of Ohio
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