Operations Manager Mental Health

Experience

Chelesa Everett

540-***-**** **.*********@****.*** Rancho Cucamonga, CA 91730

Operations Manager March 2021 - Current

Amazon, San Bernardino, California

Facilitated onboarding process for new Operation Leaders, providing guidance and support decreasing shifts errors and misses by 30%, putting shift to best in Site week over week performance.

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Conceptualized with the Safety team to initiate various projects aimed at enhancing the associate experience, decreasing overall average safety incidents by 7%.

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Co- coordinated the launch of an in-home site Parcel Indicator Machine, optimizing operational efficiency 50%, by removing the amount of physical labor from team.

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Managed the Site's Asset Equipment Cage, responsible for supply procurement and equipment coordination with other sites to meet business needs; decreasing Site's quarterly costs by average $15,000.

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Reduced site dwelling inventory by $1 million units by collaborating with the Senior Operations team and vendors to manage site costs effectively and improve downstream customer experiences.

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• Successfully launched a new Affinity Chapter focused on Mental Health, leading onsite and offsite events. Managed the Away Team launch of KRB7 Site, overseeing the onboarding of 500 Associates and 30 Leaders, including travel, housing, expenses, scheduling, and training, management.

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Joined the BHN Operations Team, improving performance from 78% to 91% during Quarter 3 and 91% to 106% in Quarter 4 in cost-performance.

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Fostered positive work environment by addressing employee concerns promptly and effectively increasing monthly SLI score from 58% to 95%.

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Identified opportunities for process improvements through analysis of operational inefficiencies, increasing Outbound CPLH from a 28.43 to a 53.05.

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Developed and implemented operational policies and procedures to improve efficiency while launching Associate Safety Committee team for the site.

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Analyzed financial data to identify areas for cost reduction and increased profitability. Increased Sustainability 67% by creating a site digital platform for the Associate Safety Committee to log metrics and not waste paper.

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Store Manager/ District LA Captain April 2017 - March 2021 New York & Company, Culver City, California

Fostered a positive and responsive work environment, increased employee retention rates in my stores by over 8%, achieving a greater than 85% employee retention over a 4-year period.

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• Led store teams to reducing year-over-year recruitment costs by 9%.

• Initiated and oversaw 11 stores opening and 5 relocations, ensuring seamless transitions. Traveled extensively to stores, guiding teams for CEO Store visits, emphasizing visual merchandising, sales floor organization, and sales behavior best practices.

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Education

Professional Summary

Skills

Awards

Executed diverse side assignments, including participation in photo shoots and modeling for marketing campaigns exclusively with Eva Mendez and Gabriel Union, and leading campaign events for St. Jude's Children's Hospital for annual fundraising with a consistent increase average of 8%, year over year.

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Led district and regional meetings, disseminating best practices for client loyalty enhancement and credit operation optimization by turning under performing Stores to meeting (100%) or exceeding(+50%) goals.

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Collaborated closely with fellow Store Management to identify and recruit top-tier leadership talent that lead to the Districts increased retention rate improvement of 33%.

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• Achieved a shrink reduction from 17% to 4.5% within a year, surpassing company standards. Bachelor of Science (B.S.): Forensic Psychology - Ohio State Universaty, Columbus, Ohio May 2014 Strategic General Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication skills to deliver engaging, informative and well-organized presentations.

• Excellent time management skills Several years of experience in multi- location management

• • Conflict Management

• Public Speaking • Data analytics Excellent Communication oral and written

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Ability to manage multiple projects

concurrently

• • P&L Management • Customer Retention

• Outstanding achievement in exemplifying Customer First

• Customer Obsession

• Insist on Highest Standards

• Bias for Action

• Earn Trust

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