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Customer Service Representative

Lynn Haven, FL
June 12, 2024

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**** **** **

Panama City, *****


Jazmyn Edwards

Highly dedicated, versatile, and professional Customer Service Representative with more than 9 years of customer service. High learning agility leading to success in documentation, scheduling, website and app navigation, data entry, customer care, tech support, troubleshooting and many more. Self motivated and positive driven attitude to ensure customer satisfaction stays above goals of 90% or more.


Touchpoint, Panama City, FL — Dispatcher

October 2021 - Present

● Continuously monitor departments performances, supplies, and equipment.

● Uses dispatching logic to prioritize tasks by dispatching assignments in order of proximity to appropriate personnel to ensure quick response times.

● Make purchase recommendations as needed

● Resolves problems related to patient, visitor, or employee complaints. Fourth Wall Marketing INC, Panama City, FL — Independent Sales Representative

March 2019 - August 2021

● Responsible for making my own schedule requiring self-motivation.

● Navigated SARAPLUS online and through the app proficiently.

● Expertized troubleshooting, solving many issues.

● Used strong communication skills to comfort customers to ensure they have a smooth, easy experience with high satisfaction.

Recognized twice by Main Corporation nationwide for exceeding weekly goals.

Superior Residences, Panama City Beach, FL — Concierge July 2014 - October 2018

● Entered/filed important, confidential information/data into database.

● Contacted appropriate companies for all orders and any tech problems.

● Answered incoming calls, while taking messages.

● Notified management of any major issues, missed messages.

● Solved minor issues in a timely manner.

● Website navigation expertise.


Gulf Coast State College, Panama City, FL

August 2015 - February 2016

- Finished semester in Business and General studies with 3.0 GPA Bay High School, Panama City, FL — Diploma (3.6 GPA) December 2012 - May 2014


Proficient knowledge of Windows Office programs

- Word, Excel, Powerpoint

Computer literacy



Medical scheduling

Insurance verification

Proven ability to work independently

Comfortable learning and using digital tools


Excellent communication both verbally and in writing


Flexible and adaptable

Strong learning ability and work ethic

Diversely fast learner

Determination and Dedication


Reliable and dependable


1. Melissa M., Manager - 850-***-****

2. Katrina H., General Manager - 850-***-****

3. Antonio W., Supervisor - 850-***-****

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