Customer Service Representative
Resume:
Panama City, *****
ad6dvs@r.postjobfree.com
Jazmyn Edwards
Highly dedicated, versatile, and professional Customer Service Representative with more than 9 years of customer service. High learning agility leading to success in documentation, scheduling, website and app navigation, data entry, customer care, tech support, troubleshooting and many more. Self motivated and positive driven attitude to ensure customer satisfaction stays above goals of 90% or more.
EXPERIENCE
Touchpoint, Panama City, FL — Dispatcher
October 2021 - Present
● Continuously monitor departments performances, supplies, and equipment.
● Uses dispatching logic to prioritize tasks by dispatching assignments in order of proximity to appropriate personnel to ensure quick response times.
● Make purchase recommendations as needed
● Resolves problems related to patient, visitor, or employee complaints. Fourth Wall Marketing INC, Panama City, FL — Independent Sales Representative
March 2019 - August 2021
● Responsible for making my own schedule requiring self-motivation.
● Navigated SARAPLUS online and through the app proficiently.
● Expertized troubleshooting, solving many issues.
● Used strong communication skills to comfort customers to ensure they have a smooth, easy experience with high satisfaction.
Recognized twice by Main Corporation nationwide for exceeding weekly goals.
Superior Residences, Panama City Beach, FL — Concierge July 2014 - October 2018
● Entered/filed important, confidential information/data into database.
● Contacted appropriate companies for all orders and any tech problems.
● Answered incoming calls, while taking messages.
● Notified management of any major issues, missed messages.
● Solved minor issues in a timely manner.
● Website navigation expertise.
EDUCATION
Gulf Coast State College, Panama City, FL
August 2015 - February 2016
- Finished semester in Business and General studies with 3.0 GPA Bay High School, Panama City, FL — Diploma (3.6 GPA) December 2012 - May 2014
SKILLS AND QUALIFICATIONS
Proficient knowledge of Windows Office programs
- Word, Excel, Powerpoint
Computer literacy
Professionalism
Analyzing
Medical scheduling
Insurance verification
Proven ability to work independently
Comfortable learning and using digital tools
Multitasking
Excellent communication both verbally and in writing
Self-motivated
Flexible and adaptable
Strong learning ability and work ethic
Diversely fast learner
Determination and Dedication
Troubleshooting
Reliable and dependable
References
1. Melissa M., Manager - 850-***-****
2. Katrina H., General Manager - 850-***-****
3. Antonio W., Supervisor - 850-***-****
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