Customer Service Supply Chain

RAJESHWARI RAVI KUMAR

Welland, ON L*B *J* 647-***-**** ********@*******.***

Summary

Highly organized Import Specialist with proven expertise in coordinating documentation and shipments. Successfull at getting materials delivered quickly and minimizing customs delays with accurate paperwork handling.

Skills

Price Quoting.

Schedule Coordination.

Invoice Preparation.

Rate Negotiation.

Freight Operations.

Paperwork Preparation.

Customs Compliance.

Shipment Tracking.

Cost Calculation.

Billing Management.

Relationship Management.

Cargo Booking.

Team Building.

Excellent customer service skills, verbal and written communication and rapport building skills.

Excellent knowledge of supply chain and logistics processes.

Experience

LANGUAGE INTERPRETER (PART-TIME) 09/2020 - Current

911 Pro Active Translation - Toronto, ON

Delivered real-time, accurate oral translations and interpretations for clients.

Interpreted conference calls and other workplace communications in real-time.

Sat in on meetings to provide members with oral translations of conversations and information.

Provided appropriate contextual information to increase clients understanding of translations.

Identified and resolved conflicts in translation or interpretation of words or concepts.

Compiled technical, legal or medical terminology and information used in translations.

Adhered to ethical codes protecting information confidentiality.

OCEAN & AIR IMPORT SPECIALIST 10/2017 - 01/2023

Toll Global Forwarding Canada - Mississauga, ON

Prepared price quotations on inbound international freight.

Prepared import documentation and entered data into systems per country-specific requirements.

Provided rate and routing for international traffic.

Prepared, route and cut seaway/airway bills and manifested.

Corrected billings and issue debit and credit memos for customers.

Keyed in Canadian customs entry line items into import CHB computer system and submit entry to customs.

Managed expeditious movement of cargo between sellers, storage and destination locations.

Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents.

Cleared goods through customs and verified delivery to client destinations.

Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.

Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.

Monitored shipments and obtained clearance from customs and other agencies.

Prepared and processed import and export documentation according to customs regulations, laws and procedures.

Used power of attorney privileges to sign documents on behalf of clients.

Facilitated communication between company, customers and overseas partners to maintain efficient operations.

Arranged delivery with consignees and handled after-hours and weekend shipments.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

IMPORT/EXPORT CO-ORDINATOR 07/2016 - 10/2017

GTA World Cargo - Mississauga, ON

Checked import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.

Determined method of shipment, and prepare bills of lading, invoices, and other shipping documents.

Inspected and counted items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.

Estimated freight or postal rates, and record shipment costs and weights.

Retain records of all goods shipped, received, and stored.

Notified consignees, passengers, or customers of the arrival of freight or baggage.

Retrieved stored items and trace lost shipments as necessary.

Attached address labels, identification codes, and shipping instructions to containers.

Checked customs clearance for import/export shipments.

Coordinated and supervise activities of workers engaged in packing and shipping merchandise.

Obtained flight numbers, airplane numbers, and names of crew members from dispatchers, and record data on airplane flight papers.

Positioned ramps for loading of airplanes.

Prepared manifests showing baggage, mail, and freight weights, and NOTOC on airplanes, and transmit data to destinations.

Arranged insurance coverage for goods.

Removed ramps after airplane loading is complete, and signal pilots that personnel and equipment are clear of plane.

Advised clients on transportation and payment methods.

OCEAN IMPORT ANALYST 05/2015 - 04/2016

Savino Del Bene. Corp Canada

Organised bookings and co-ordinated with overseas offices, suppliers/consignee

Scheduled pre-advice for customers

Reviewed and directed pre-alert to customers

Monitored arrival notice from shipping line and directed to the appropriate parties (broker/client) for custom clearance purposes

Instructed to release cargo against OBL (Original bill of lading)/ payment

Advised to send pick up number/ release instructions to the client/trucker

Assessed to identify and trace empty return container on time and send POD (Proof of Delivery)

Approved payable bill invoice

Maintained to handle emails/ communicated with overseas client and domestic clients

QUALITY INSPECTOR 10/2013 - 04/2014

Trinity Auto Inc - Ontario

Tested, analysed and verified vehicle module systems using diagnostic tools, reported on any faulty units

Examined visual and/or functional tests on suspect parts

Organized and sorted through manufactured parts that contained defective parts

Established mutual trust and positive working relationship with all customers

Assisted and liaised with other team members to enhance productivity

SENIOR PROCESS ASSOCIATE 02/2013 - 08/2013

Accenture IT Services Pvt Ltd - Bangalore, India

Handled customer service, dispute handling and escalation deskduties

Functioned as a team player by providing required input on time to enable team to process tasks efficiently

Executed regular and standard tasks with opportunities to vary work sequencing

Built relationships with key points of contact within the operation across the processes and other functions in order to maintain an understanding of the process context

Managed daily activities while meeting deadlines

Ensured issues faced during process execution were handled

Met Service Level Agreement and productivity targets

Performed an adaptable role to learn new processes, concepts and skills

HR RECRUITER 11/2010 - 02/2013

Talent wear Global Solutions - Bangalore, India

Sourcing database: company name, HR name, EMAIL ID, HR contact no

Sending Proposal: sending the proposal, along with profile, terms & conditions

Follow up with clients

Negotiate T & C, close the deal

Getting MOU signed

Maintain good relation with client

Get JD

TALENT MANGAMENT

Get JD from client

Prepare JD

Posting JD on various sites

Sourcing the candidate's profile from job portals, receiving resumes/references

Screening the profile, taking telephonic round, calling for face to face interview, short listing profile, sending to client, scheduling the interview as per client advice, technical round, HR round

Follow up with client and candidate till he/she is inducted.

Education and Training

St Lawrence College - Ontario PG diploma

International Business Management, 04/2016

St Lawrence College - Ontario PG diploma

Logistics and Supply Chain Management, 06/2015

Bangalore University - Bangalore, India Masters of Business Administration

Human Resource Management/Finance, 05/2012

Bangalore University - Bangalore, India Bachelors of Computer Application

05/2010

Certification Courses - Certification in DG, Business Communication, Culture And Ethics, Leadership Behaviour, Coral Draw

Interests

VOLUNTEER EXPERIENCE, An active volunteer team member of the Go green and Outreach groups at the previous employer organization An active member in NGO programs, creating awareness in rural regions about government benefits and health centres. 2

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