Customer Service Data Entry
Resume:
Lifa Olivera
Miami, FL *****
*****************@***********.***
Seeking stability
Authorized to work in the US for any employer
Work Experience
Product Auditor
Retail Integrity - Miami, FL
February 2014 to Present
Review documents and process inspection requests.
● Follow up on rejected inspections, fees and additional inspection visits.
● Resolve product discrepancies
● Go on client site/locations.
Dispatcher / Data Entry Clerk
Molina Towing Inc - Miami, FL
April 2015 to June 2018
Dispatch drivers to complete tow orders.
● Customer Service
●
Sales Floor Assistant
Atlantic Hosiery Wholesales - Opa-locka, FL
March 2013 to January 2014
Effectively greet all customers encountered.
● Assist customers in a friendly courteous manner.
● Complete and post price changes.
● Process purchase orders for a variety of products to export to the most important
● Retailers in South and Central America and the Caribbean.
● Coordinate returns for damaged merchandise and issue debit and credit memos.
Customer Service Monitor/Dispatcher
Miami Parking Authority - Miami, FL
June 2012 to November 2013
Acts as a liaison between customers and the parking staff
● Resolves customer service issues
● Handles complaints and/or problems regarding parking machines, parking operations, and reports of
damage to vehicles while parked in garages or lots managed by MPA.
● Conducts transaction remotely to assist customers
● Dispatch Techs to repair broken equipment and Enforcement officers to handle complaints.
Senior Sales Associate
Max Rave Azaria - Pembroke Pines, FL
September 2010 to April 2011
Make outbound calls to follow up with customers (credits, orders to be placed and outstanding
issues).
● Provide quote and availability of products either by phone or email.
● Reply to customers in a timely matter in a courteous manner.
● Contact vendors if necessary to request specifications and availability of non-stock items.
Logistic Coordinator/Administrative Assistant
Gap Forwarding Inc - Doral, FL
2006 to 2009
Coordinate purchases and shipments from Asia to USA and South America.
● Verify and approve the design and manufacture of new products.
● Create orders, pro-forma invoices, packing lists, commercial invoices, payment requests, credit
memos and statements.
● Maintain accounting records, filing, data base and supplies updated.
● Contact with vendors, customer and freight forwarder.
● Handle courier shipments and payments.
● Accomplish travel arrangements and other administrative duties.
Assistance Office Manager
Intouch Logistics Inc - Miami, FL
2002 to 2003
Customer Service Rep
Converges - Tamarac, FL
2001 to 2002
Dispatcher/ clerical
Education
High school or equivalent
American Senior High School - Miami Lakes, FL
2001
Certifications and Licenses
Driver's License
Additional Information
Skills
• Bilingual Written & Spoken (English/Spanish)
• Microsoft Word, Excel, QuickBooks, AS/400 and Outlook.
• Good at anticipating issues, solving problems and making needed decisions.
• Excellent communicator.
• Responsive, courteous, resourceful and energetic.
Contact this candidate