Information Technology Network Infrastructure

Robert E. Harris Jr.

*** ****** **** ***** ******** City, VA 22655 540-***-**** **************@*****.***

www.linkedin.com/in/robert-harris7978

SUMMARY OF QUALIFICATIONS

20+ years of telecommunications experience and knowledge in installing and maintaining computer and wireless networks, troubleshooting hardware and software problems, and has knowledge of internet routing protocols and concepts

A self-starter able to work independently but comfortable working in a team environment.

Good analytical and problem-solving skills.

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

Strong understanding of network infrastructure and network hardware.

In-depth understanding of the OSI model and standard network protocols

Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.

Knowledge of application transport and network infrastructure protocols.

EDUCATION

Bachelor of Science – Cybersecurity 10/19

Purdue Global, Hagerstown, MD

Associates of Applied Science – Information Technology 03/11

Kaplan University, Hagerstown, MD

IT Related Classes - Relevant Coursework

Project Management I Networking with TCP/IP Linux Security

Linux System Administration Digital Forensics Network Security Concepts

Foundations of Programming using Visual Basic Certified Ethical Hacking I & II Routing and Switching I

Foundations in Information Technology Computer Forensics Intro to Cybersecurity

Intrusion Detection and Incidence Response Certified information Systems Security Professional I, II & III

EXPERIENCE

Verizon, Chantilly, VA

08/2000 - Present

Service Technician

Troubleshoot and solve local-area network (LAN) and wide-area network (WAN) problems

Provide technical support to end-users regarding computer hardware and software

Install, test, certify, and troubleshoot networking systems, fiber optic and cabling Category 5e, 6, RG59, and RG6 cabling, placement, and termination.

Planning, installation and maintenance/repair of integrated wire (e.g., fiber, copper, coax and other newly created facilities) and wireless solutions for voice, data, audio, video, security, computers, and other infrastructure components (wire closets, patch panels, home networks) for residential and business customers.

Maintaining and administering computer networks and related hardware.

Protect data, software, and hardware by coordinating, planning and implementing network security measures.

Monitoring network performance to determine if adjustments need to be made

Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required.

Worked with VPNs including IPSEC, OpenVPN and routing protocols such as OSPF and BGP

I NET, Arlington, VA 06/1996 – 08/2000

Inventory and Imaging Control Specialist (Contractor for US Navy-Secret Clearance)

Transferred US Navy records maintained on microfiche to digital images

Planned, coordinated and directed a quality control program designed to ensure production of products that consistently met established standards

Performed inventory control of all personal records and verified all images from each record matched

Maintains an inventory list of agency hardware and software

American Airlines, Crystal City, VA 04/1995 - 06/1996

Cargo Service Supervisor

Managed a group of 5 travel professionals, arranging domestic and international travel services for Cargo and freight

Directed business operations including budgeting, accounts receivable and accounts payable while maintaining compliance with governmental policies and procedures

Booked and ticketed air, rail and cargo reservations and prepared airway bills of lading on freight from consignors and routed freight on first available flights

Prepared manifests showing baggage, mail, freight weights, and number of passengers on airplane, and tele-typed data to destination

Oversaw and participated in loading cargo to ensure completeness of load and even distribution of weight

MILITARY EXPERIENCE

U.S. AIR FORCE, McConnell AFB, Wichita, KS 11/1991 – 04/1995

Senior Airman/Aircraft Mechanic (Secret Clearance)

Performed troubleshooting, maintenance and repair of aircraft systems including fuel systems, egress, landing gear, flight control, structures, hydraulic systems, electrical and environmental systems, and engines

Conducted pre-flight and post flight, thru flight, home station checks, and isochronal inspections of C-130 and KC-135 aircraft

Supervised towing, jacking, refueling, defueling, and operational checks on aircraft

Designed flow for inspection process, coordinated with interagency and other shops to complete required inspections and interpreted inspection findings to determine what corrective actions need to be taken

SIGNIFICANT SKILLS

OSI model layers 1 through 4 Telecommunications A+ & Network +

Microsoft XP through Windows 10 Voice over IP (VoIP) BICSI

Developing Cable Management Systems Internet Protocol (IP) Network Cabling

Installing and Testing Cabling Cisco Systems Products DCJS

Equipment Inventory Management Small Dish Installation Fiber Cat 5e, Cat 6

Networking, Switches, Network Design, Routers

Developing Cable Management Systems

Harris, Robert – Page 2

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