Business Analyst Project Manager
Resume:
Karen Johnson, CSM
Tampa, FL 33634
************@*******.***
SUMMARY
INNOVATIVE, RESULTS ORIENTED PROFESSIONAL with an extensive background in Information Technology and
Operations. Expansive technical abilities, people management, highly skilled in written and verbal communication combined with proven analytical abilities. A record of successfully developing and implementing programs/projects to achieve Senior Management’s objectives.
HARDWARE/SOFTWARE SKILLS
TOAD
MS Excel
MS Word
MS Access
System Analysis
MS PowerPoint
SQL Intermediate skills
SQL Server
Root Cause and Gap Analysis
Remedy
SharePoint
JIRA
Confluence
Quality Center
Disaster Recovery
Agile, Scrum and Waterfall methodology
Smartsheets (SaaS)
Disaster Recover
Azure (DevOps)
ServiceNow
PROFESSIONAL EXPERIENCE
Sentara Health 11/10/2023 - Present
Sr. IT Systems/Business Analyst
Support BRM (Business Relationship Managers) team with requirements and facilitate information for the Wave Initiative
Elicit and document high level requirements for Sentara Wave Initiatives
Created preliminary analysis documents prior to the HLBR (High Level Business Requirements) documents being created
Monitored and updated all dates in ServiceNow for the BRM team
Facilitated the OCIO meeting for the BRM team to discuss the progress of their initiatives
Initiate meetings with IOs (Initiative Owners) to discuss the BRM L-gate process (Different stages of the ticketing process)
Engage in meetings regarding HLBR sessions
Responsible for BRM data hygiene dates (Wave, Spreadsheet vs ServiceNow)
Responsible for creating the HLBR after all requirements are gathered
Gale Healthcare Solutions 11/29/2021 – 02/25/2023
Senior Business Analyst/Project Manager
Manage the full project lifecycle of a new application called Springboard
Elicit and document customer/stakeholder requirements and business processes using document analysis, requirements workshops, client interviews and business processes
Maintain scheduled list of sprint and release dates
Participated in daily standups, retrospective and backlog grooming sessions
Monitor and document all of the new features that were required by the business
Conducted stakeholder/business meetings for UI/UX design and release approvals for new features
Analyze and review all new designs developed by the contractors and present to executives for approval to develop
Weekly meetings with developers to confirm or verify there are no questions or issues concerning sprints, releases or requirements
Participated in QA testing
Performed SQL queries in order to extract information for data analysis and research
Assisted developers by reviewing stored procedures
Participated in QA testing
Assisted developers by reviewing stored procedures
Centene/WellCare Contractor, Tampa, FL 11/2020 – 10/2021
Senior Business Analyst/Project Manager
Manage the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment, and closure
Elicit and document customer requirements and business processes using document analysis, requirements workshops, client interviews and business processes
Utilize corporate and industry standard project management tools and techniques to effectively manage projects
Maintain detailed project documentation including meeting minutes, action items, issues lists, and risk management plans.
Effectively communicate project status to all stakeholders
Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation
HUNTER WARFIELD 07/2020 – 09/2020
Business Analyst
Interview business partners on their existing business processes, document and present to the team
Work closely with the IT Development team to provide business flow process that will be translated into software requirements
Participate in the QA process to ensure development changes match the documented business processes
Assess impacts to business processes and system procedures in support of system changes, regulatory changes, audit findings, and staffing adjustments.
Determine and document change impact in business processes and system behavior, assist departmental personnel in engineering business process changes.
Involved in ongoing reviews of business processes
PSCU, Tampa, FL 10/2019 - 04/2020
Agile Business Analyst/Product Owner
Analyze business and technical requirements for the new DX Online Application
Facilitated extensive user interviews and workshops to gather and analyze requirements
Create epics and user stories for projects
Facilitated user story grooming and sTory pointing with offshore development team
Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
Created Product Backlog, Sprint Backlog and managed User stories
Data integrity and validation for enhanced UI/UX system designs
Assist with Sprint planning and backlog refinement
Attended and occasionally facilitated daily stand up meetings
Collaborated with Fintech on their FIS system (Onboarding software and the intuitive auto loan software so we
are able to duplicate the for the company
Alere Toxicology, Tampa, FL 11/2016 - 09/2019
Senior Business Analyst/Project Manager
Responsible for gathering requirements and documentation for the Toxicology AlereApp
Facilitate requirements meetings via skype to review the status of the BRD and to make sure the business/client’s
requests are met in a timely and accurate manner
Elicit and document customer requirements and business processes using document analysis, requirements
workshops, client interviews and business processes
Works closely with senior business and IT management to prioritize requested projects
Responsible for scheduling the implementations along with resources for the projects
Agile methodology is used in this environment
Used SQL skills to extract, analyze, and troubleshoot data
Attended and occasionally facilitated daily stand up meetings
HealthNet 09/2016 – 11/2016
Business Analyst
Responsible for gathering requirements and implementation of the new eHealthNet customer service system
using Agile methodology
Used SQL to extract data for analysis
Facilitate weekly meetings with customer service teams to get feedback on the new use of the system
Responsible for tracking system/production issues and suggesting resolutions for the fix
Training coordinator for the new system
Created training and user guides for the system
JP Morgan Chase, Tampa, FL 05/2016 – 09/2016
Business Analyst - Auto Finance
Responsible for setting up new fulfillment letters in the Chase system
Gather requirements and document the process for conversion of the fulfillment letters from the Quest system
to the Chase fulfillment system
Responsible for building the mappings of the letters to meet client requirements
Work closely with the development team to ensure the system requirements have been met accurately
Facilitate weekly meetings with Clients and executives for status update meetings
Responsible for accuracy and validation of the fulfillment letters to ensure letters are in compliance with
state regulations
NetDirector, Tampa, FL 05/2015 – 02/2016
Healthcare Business Analyst
Responsible for setting up Radiology facilities in the NetDirector system
HL7 integration and conversion projects
Extracted data using SQL for troubleshooting and analysis
Gather requirements and document the process for conversion of XML to HL7
Responsible for building the HL7 mappings to meet client requirements
Work closely with the development team to ensure the system requirements have been met accurately
Facilitate weekly meetings with Clients and executives for status update meetings
Agile and Waterfall methodology implementations
VACO/Contract, Tampa, FL 11/2014 – 02/2015
Business Analyst
Responsible for creating the configuration guides for the new modules in the new MedHOK application. The modules included the following:
oUM (Utilization Management)
oCM(Case Management)
oCTM (Customer Tracking Module)
oPharmacy
oHEDIS Reporting
CareCentrix (Contract), Tampa, FL 06/2014 – 9/2014
Business Analyst/PM
Elicit and document customer requirements and business processes using document analysis, requirements
workshops, client interviews and business processes
Responsible for facilitating/streamlining the daily meeting process for the Revenue Cycle Management
Department to ensure more productive resolutions to billing issues
Gather and document requirements for the Revenue Department
Responsible for documenting manual processes so eventually the processes can be automated
Worked on the data analytics team to create ad hoc reports for the Revenue team then transferred the reports to
Tableau
Health Integrated (Contract), Tampa, FL 12/2013 – 05/2014
Business Analyst
Elicit and document customer requirements and business processes using document analysis, requirements
workshops, client interviews and business processes
Collaborating with resources to ensure all system design requirements adequately reflect the defined business
processes and fully support all components of the functional business requirements
Responsible for managing project risks and issues
Coordinate and manage project tasks with internal IT resources and external vendors
Analyzes trends to recommend process and/or operational improvements
Evaluates financial impact of implemented initiatives
Agile and Waterfall implementations
CitiGroup (Contract), Tampa, FL 02/2013 – 06/2013
Sr/Lead Project Manager
Responsible for managing the automation process for all existing CitiGroup applications
Develop business requirements and detailed project plans
Define and control project scope, schedule, budget and quality and manage communication at all levels
Heavy interaction with all areas within Capital Markets: Business, Operations, PCU, Market Risk, CRMS to
understand and record requirements and execute project plans.
Liaise with the global and regional technology teams for identification of functionality gaps, and providing support
for functional specifications and testing.
Present status reports to Senior Business or Technology Management on different committees
Responsible for updating the weekly DMR report for the weekly calls to report on the status of all projects
Acts as SME for IDM Automation on Global initiatives and serves as consultant to the business on process
concerns/ new product development initiatives
HealthPlan Services, Tampa, FL 04/2008 – 08/2012
Senior Business Analyst
Writing descriptions of business needs and business program functions, including creating process and data flow
diagrams and also performing gap analysis
Elicit and document customer requirements and business processes using document analysis, requirements
workshops, client interviews and business processes
Supporting the creation and/or create test plans/scenarios
Establishing and maintaining positive client business relationships across the organization, including guiding
others in understanding client businesses, processes and priorities
Part of the HPS Carrier On-boarding team
Facilitation of cross-functional team meetings to develop and implement business solutions and optimize
operations for existing clients
Using appropriate analytical techniques to conduct research, perform studies and survey to obtain data from a
variety of client, industry, and internal sources to identify and document requirements for system design,
implementation and training
Analyzing problems to recommend a solution, such as alternate methods and procedures, changes in processing
methods and practices or redesign of products or services, and advises client of such findings
Collaborating with resources to ensure all system design requirements adequately reflect the defined business
processes and fully support all components of the functional business requirements
Comfort working independently and remotely, as well as being decisive in determining appropriate analysis within
various client environments
Wrote queries in SQL in order to research issues for production support to include in my requirements
Wrote queries in SQL to better understand the system and learn the backend tables to ensure the suggested
solution was the best for the organization
Assist business test analyst with the Agile testing process
New hire team member which was responsible for helping the new business analysts get acclimated
Experience using iRise, Hotgloo and Mockingbird wireframe software to update websites.
Lead BA for the implementation of the new claims system for a client (Freelancers Union) at HPS. The system that
was Beacon Spyglass software
Write and test user stories with clients that meet the client requirements
WellCare Health Plans, Inc., Tampa, FL 05/2005 – 03/2008
Sr/Lead Business Systems Analyst
Review programming requests and work with business users and technical staff to identify, gather, analyze and document business system requirements
Articulate and present business analysis results clearly an d concisely to programming staff
Develop requirements traceability matrix to be used in software development and QA testing
Work with business users to document current workflow processes and collaborate with users in identifying business needs
Participate in testing, acceptance testing and implementation of information systems, modules and subsystems
Provide technical and user support for application software and implementations
Participate in systems development efforts and prepare/update project plans as necessary
Softheon workflow management support
Wrote queries in SQL in order to research issues in production support to fix billing issues
Utilized SQL skills for reporting purposes such as number of billing issues on a specific day
Responsible for the EDI business and technical requirements for Medicaid of Georgia
BA OOM estimations for specific projects on a weekly basis
EDUCATION
Bachelor of Science (Computer Information Systems) Florida A & M University, Tallahassee, FL
Certified Scrum Master Alliance 2019
Scrum Alliance
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