Customer Service Office Assistant
Resume:
Maria Lemus
Carpinteria CA, **013
*******@*****.***
SKILLS
•Bilingual Spanish/ English •Customer Service •Scheduling •Vital Signs •Medical history recording •Venipuncture •Autoclaving •Sterile set up •Multi task •Prior Authorization
•EKG•Asthma / Diabetes Educator •Dressing changes •Computer operations •Bariatric Coordinator• EMR • Surgery scheduling
EXPERIENCE:
Foot and ankle concepts
Surgery coordinator/ front and back office assistant 8/2021-present
• Coordination of physicians surgical schedules and retrieval of all preoperative documentations.
• Obtain surgical authorizations from patients
insurances.
• Assist patients in obtaining patients preoperative appointments with primary care.
• Check in and check out patients input new patient data into our emr system.
• Answer multiple phones calls and assist in scheduling patients with appropriate physicians.
• Assist physician in small minor in office procedures and set ups.
Advanced Surgical Associates
Medical Receptionist/ Medical assistant/ Bariatric Coordinator/ Front office Supervisor 08/2017-8/2021
● Bilingual, assist physicians and office staff to communicate with patients efficiently.
● Answer multiple phone lines as an essential first point of contact for patients, doctors and insurance providers and referring medical offices.
● Coordination of surgeons schedules, and high volume patient scheduling.
● Provide a broad level of administrative support for physicians and medical staff for patients care and administrative activities.
● Create an electronic chart for each patient input demographics, medical history,insurance information, medications and other helpful medical related information.
● Collect and input patient medical history, review preoperative and post operative instructions, collect fees and call in medications
● Provide a wide range of administrative tasks utilizing clerical skills to support the physician, including but not limited to prior authorization, medical office coding and billing and coordinate patient services such as appointments for lab testing, imaging and referrals.
● Consult with patients to answer questions, offer guidance, quote fees and assist in scheduling surgeries.
● Point of contact between the patient and physician by educating patients of procedures.
● Coordinate all patient activities on the day of consultation and post operative appointment. Tasks include the administration of legal consent, equipping exam rooms, rooming patients, taking vital signs and inputting into their electronic medical records.
● Manage referrals for consultation and retrieve necessary authorizations. This includes calling their referring physician if a patient has cen-Cal, HMO or Tircare insurance.
● Responsible for scanning and uploading medical records to patients charts.
● Bariatric Coordinator, guide and support patients in accomplishing their preoperative tasks prior to scheduling their bariatric surgery.
● Maintain a clean and orderly office environment and ensure adequate levels of inventory and supplies.
● Effectively train new employees with an enjoyable engaging and goal setting environment.
The G spa medical spa & laser center, Santa Barbara, CA Lead Medical Assistant-01/2017-6/15/2017 ( Upgraded) Rooming patients for Dr. Griffin and our Nurse Practitioner, taking vitals signs, preparing rooms and patients for laser, injectable and gyn visits. Following blood draws, sending specimens to the labs (thin preps and urine cultures). Assisting Dr. Griffin in preparing injectables. Daily Autoclaving of all tools and speculums, back office ordering while maintaining current inventory of all medical supplies.
Front office Receptionist -05/2016-01/2017
Answered phones, scheduled appointments for four staff members, kept the schedule flowing yet full, checked patients in and out. Answered all emails, prepared patients' charts, records and handled all fax requests. Worked with MacPractice software and QuickBooks.
Caregiver Home Health Aid
Daniel Rodriguez- 09/14- 05/16 Eleonor Povah-10/14-10/15 Assisted in the patient's morning routine of dressing and personal hygiene. Prepared all meals and administered medications, eye drops and skin ointments. Blood pressure taken every morning. Created an active regimen to improve patient's mobility and walked daily. patients with daily errands and transportation to all appointments and classes. Prepared patient for her bed. Margaret Rau- 09/11-06/2014
Around the clock care, prepared all meals. Assisted in the patient's changing routines. Provided laundry service and house cleaning. Established morning and night routines. Full time transportation to appointments and errands. santa Barbara Neighborhood Clinics, Santa Barbara, Ca Medical Assistant- 03/2009-08/2011
Prepared rooms and roomed patients.Took vital signs and helped the doctor with small office procedures, set up an instrument tray. Diabetic Educator, checked blood sugar and A1c. Asthma Educator, provided parents with knowledge of how to use asthma medication like inhalers and nebulizers. Administered injections for birth control and B12 shots. Bilingual interpreter for Spanish speaking patients.
Northwest Primary Care and Associates, Phoenix, Az Medical Assistant- 01/2008- 02/2009
Roomed patients, took vitals and set up for all procedures. Administered vaccines and assisted in doing EKG and blood draws. Answered phones, scheduled appointments and verified insurance eligibility. Translated for all Spanish speaking patients.
Education
The Bryman School of Phoenix — 12/2007
Associates in Medical Assistant
Carpinteria High School -06/2005
High School Diploma
REFERENCES
Upon Request
Contact this candidate