Patient Care Customer Service
Resume:
Emily Womack
Mesa, AZ 501-***-**** *************@*****.***
Self-motivated and reliable Clinic Office Lead with 9+ years of Customer Service expertise. Hardworking and detail- oriented with a robust history of directing clinic operations by proactively identifying staffing needs and effectively organizing resources to deliver quality patient care. Committed to producing positive results by collaborating with cross-functional teams in fast-paced clinical environments. Education & Certifications
Bachelor of Science in Health Science Administration, University of Central Arkansas, December 2019 Professional Experience
Arkos Health Gilbert, AZ
Provider Relations Coordinator, Lead (PRC LEAD) March 2023 – Present
● Leading a team of 5 individuals while collaborating with 20 team members to report data back to the Provider Relations Director
● Assists in the development, coordination and implementation of provider related activities
● Demonstrate the ability to collaboratively, efficiently, and effectively as a high performing PRC with internal departments
● Support any department in the investigation and resolution of administrative concerns
● Create processes and systems in order to maintain, monitor, track, and report data accurately for 300+ provider offices
OrthoArkansas Little Rock, AR
Urgent Care Patient Services Representative June 2020 – March 2023
● Build cooperative relationships with staff and physicians using active listening skills and a friendly, professional demeanor to foster effective communication and collaboration
● Exceed expectations by promptly greeting patients and families to ensure an efficient check-in and check-out process through Athena/Health Note
● Exercised keen attention to detail by evaluating patient demographics, verifying referrals, collecting copays, and building insurance packages to improve financial performance
● Maintained a smooth workflow by processing credit card payments and balancing TOS money each day with high levels of accuracy
● Managed records of employee absence and ensuring paid time off request are accommodate for 15 coworkers
● Improve policy and procedure by creating detailed training manuals to increase staff knowledge of urgent care, referrals, and physical therapy
● Coordinated onboarding activities by training and mentoring new team members across 5 locations to build highly productive teams
● Streamlined operations by scheduling patients in a timely manner for urgent care and MRI/CT appointments
● Addressed unpredictable circumstances by quickly resolving patient conflicts to improve satisfaction by 100%
● Prioritized patient care by applying knowledge of MIPS and MACRA to effectively reduce financial penalties Team-CPR Little Rock, AR
Record Services Representative & Credentialing Coordinator June 2017 - March 2020
● Managed medical records project by collaborating with a 5-member team to effectively support clients
● Ensured regulatory compliance by maintaining accurate medical records for audits to align with HIPAA regulations
● Executed diverse billing tasks while monitoring accounts receivable for 15 clinics using Kareo
● Upheld high standards by supervising and coordinating the credentialing process to meet strict deadlines Core Competencies
Office Management, Time Management, Interpersonal Communication, Problem-Solving, Leadership, Multitasking, Scheduling, Bookkeeping, Strategic Planning, Decision-making, Organization, Reporting, Accounting, HIPAA Certification Technical Skills
Microsoft Office Suite, Kareo, Cactus, Athena/Health Note References
Dr. Phillip Allan Smith
Orthopedic Physician/Board of Directors at OrthoArkansas
*****.*****@*************.***
Shirley Walker
President/CEO, Team-CPR
*******.******@****-***.***
Dr. Jonathan Wyatt
Orthopedic Physician
***.*****@*************.***
Amy Hamilton
Operations Manager/OrthoArkansas
501-***-**** ext 6955
***.********@*************.***
Jordawn Tobias
Bank Teller/Malvern National Bank
*******@*******.***
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