Customer Service Inventory Control

Maritza Carrillo

***** **** **. ***** ******, CA 92307 760-***-**** ******************@*****.*** Summary

Highly motivated and results-oriented professional with a diverse background in retail operations, team leadership, and customer service. Proven ability to transform underperforming areas into efficient and profitable operations. Expertise in inventory control, pricing accuracy, staff training, and regulatory compliance. Adept at building strong relationships with vendors, colleagues, and customers. Demonstrated commitment to continuous improvement and exceeding expectations. Seeking a challenging position where my skills and experience can contribute to the success of a dynamic organization.

Skills

● Sales and Marketing

● Business and Technical Analysis

● Inventory Control

● Accounting & Payroll

● Warehouse Management Systems

● Team Leadership & Training

● Safety & Compliance

● Vendor Negotiation

● Photo Editing

● Customer Service

● Cash Handling

Experience

Cashier Trainer Vallarta Supermarkets Victorville, CA 2020 - Present

● Comprehensive Training: Developed and delivered comprehensive training programs for new cashiers and customer service managers, covering cash register procedures, policies, tender processing (credit/debit cards, EBT, cash), register maintenance, and exceptional customer service.

● Specialized Training: Conducted specialized training for customer service managers on advanced register functions, including refunds, exchanges, register reboots, self-checkout troubleshooting, price changes, and price checks.

● Courtesy Clerk Training: Trained courtesy clerks on safety policies, cart management (manual and motorized), equipment troubleshooting, parking lot standards, and customer service excellence. Manager Alondras Imports Inc. Ontario, CA 2018 - 2020

● Transformed warehouse operations by implementing comprehensive inventory control systems, resulting in accurate tracking and optimized stock levels.

● Established and maintained accounting records, ensuring accurate financial reporting and compliance with regulations.

● Proactively addressed staffing shortages by mastering forklift and pallet jack operation, receiving and processing merchandise, and fulfilling customer orders.

● Managed vendor relationships, negotiating favorable pricing and ensuring timely delivery of high-quality merchandise.

● Developed and maintained safety protocols, ensuring a safe and compliant work environment.

● Streamlined HR processes, including recruitment, onboarding, training, payroll, and performance management.

● Enhanced company's online presence by editing product photos for social media marketing.

● Conducted regular inventory audits to maintain accurate records and identify areas for improvement. Scan Coordinator Vallarta Supermarkets Victorville, CA 2013 - 2018

● Led a team in maintaining accurate pricing and signage throughout the store, ensuring compliance with Weights and Measures regulations and preventing potential fines.

● Verified the functionality of scales and their connection to the corporate pricing system to guarantee accurate pricing updates.

● Conducted daily store-wide price audits, identifying and rectifying discrepancies to ensure customer satisfaction and avoid financial losses.

● Managed invoice processing, ensuring accurate records and timely submission to corporate headquarters.

● Collaborated with department managers to reconcile weekly purchase reports, ensuring accurate financial tracking and inventory management.

● Maintained and reconciled store ledgers, ensuring alignment with corporate financial records and identifying potential discrepancies.

Cashier/Taqueria Cashier Vallarta Supermarkets Hesperia, CA 2010 - 2013

● Provided exceptional customer service in both the main store and the taqueria, fostering a welcoming and friendly environment.

● Efficiently processed transactions, ensuring accuracy and resolving pricing discrepancies. Maintained meticulous cash handling procedures.

● Maintained impeccable workstation hygiene in the taqueria, adhering to strict Health Department standards.

● Diligently monitored product freshness, temperature, and expiration dates.

● Acquired valuable culinary skills, learning to prepare a variety of dishes while adhering to strict food safety protocols.

Education

High School Diploma

Languages

● Spanish (Native)

● English (Native)

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