Customer Service - Data Entry - Customer Support Remote
Resume:
Tony Sabel
Brooksville, FL *****
************@*****.***
Seeking a Remote Part time or Full time Permanent Position To Grow With Your Company. Dedicated and Results-Driven Customer Service Professional With Over 20 years Of Unwavering Commitment To Excellence, Seeking To Leverage Extensive Industry And Expertise And a Proven Track Record Of Reliability To Exceed Expectations As A Customer Service Representative And Data Entry Agent. Eager To Contribute Dynamic Problem-Solving Skills, Unparalleled Work Ethic, And a Passion For Delivering Exceptional Service To Drive Customer Satisfaction And Elevate The Reputation Of Your Company.
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Agent For Pet Recovery Company Pet Recovery Services - Tampa, FL
February 2020 to March 2024
• High Volume Of Inbound Calls Assisting Customers With Rescue And Pet Recovery Services.
• Experienced Working Remotely In a Quiet Environment Set Up And Proper Equipment To Accomplish The Best Customer Service.
• Offered Customers Solutions And Products To Increase Recovery Process Of Their Beloved Pet.
• Interacted With Customers Regarding Their Lost Pet, Being Empathetic With Customers By Understanding Their Concerns And Provide Them With The Necessary Assistance.
• Top 5 Seller Of Products And Customer Enrollments To The Pet Recovery Program. Helped The Company Increased Sales By Offering Products And Memberships That Helped Customers Quickly Recover Their Pets.
• Commended Multiple Times During The Last 4 Years For High Sales And Generating More Income For The Company.
• Experienced In Salesforce Software, Data Entry Customers Information And Transactions Into The System.
Customer Service Agent and Order Support Representative GENERAL SOLUTION SERVICES - Tampa, FL
March 2019 to February 2020
• Answered Multiple Calls In English And Spanish For Customers Looking For Service, Assistance, Purchasing Products, And Troubleshooting Hardware or Software Issues.
• Documented Customers Information In CRM System. Fluent in Microsoft Office, Outlook 365, Google.
• Demonstrated Proficiency In Handling a High Volume Of Customer Inquiries Via Phone, Email, and Live Chat, Consistently Meeting or Exceeding Performance Target.
• Resolved Escalated Customer Issues And Tickets Promptly And Effectively, Ensuring Customer Satisfaction And Retention.
• Collaborated Cross-Functionally With Sales, Marketing, And Product Teams To Communicate Customer Feedback And Drive Product Improvements.
Online Sales Manager, Customer Service Representative, Warehouse Management, Receptionist
GINISIS ONLINE SALES - Tampa, FL
January 2016 to March 2019
• Assisted Customers On The Phone, In Person, Online With Orders, Troubleshooting Equipment Issues And Product Functions.
• Handled High Call Volume of Customer Inquiries, Consistently Meeting or Exceeding Performance Targets.
• Data Entry Customers Information Into The CRM system.
• Developed and Implemented Innovative Solutions To Streamline Processes, Resulting In a 20% Increase In Efficiency And a Reduction In Customer Wait Times.
• Mentored And Trained New Team Members, Sharing Best Practices And Contributing To Overall Team Success.
• Managed Business Warehouse Shipping And Receiving Wholesale, Sales, Inventory And Returned Products.
Vending Business Manager, Customer Service Assistant, and Troubleshooting, Shipping and Receiving
STAR VENDING - South Florida, FL
2008 to 2016
• Managed Multiple Vending Machines.
• Created And Market The Business Personally, Online Nationwide, And Local South Florida Businesses.
• Assisted Customers With Sales, Installation, Troubleshooting Issues, And Service Process.
• Communicated With Customers On A Daily Basis Bilingually, Created Sales And Business Rapport.
• Data Entry, Clerical Office Duties Such As Answering Phones, Scanning, Faxing Orders Receipts, And Filed Documents.
• Warehouse Management, Maintained, Restocked Supplies According To Volume Sales And Inventory.
• Managed Business And Staff In All Aspects.
Imaging Technologist, Medical Center Management, Customer Service Calls OPEN IMAGING MEDICAL SERVICES - South Florida, FL
June 1995 to May 2008
• Performed Multiple Imaging Exams To Diagnose Patients Conditions.
• Managed General Daily Office Duties.
• Assisted Physician With Procedures, Follow Up Exams, and Reports.
• Followed Up Calls, Scheduled Exams, and Assisted Patients with Paperwork and Medical Related Issues.
• Supervised Staff, Quality Assurance, and Trained Staff with New Updates. Education
Associates Degree In Science in Imaging Technology MIAMI DADE COLLEGE - Miami, FL
1994
Skills
• Customer Service Experience Strong Skills. (10+ years)
• CSR (10+ years)
• Bilingual English And Spanish Fluently and Precise (Speak, Read, and Write) Strong Skills. (10+ years)
• Customer Care Greeting Customers (10+ years)
• Fast Paced Call Center Experienced (10+ years)
• Customer Support, General Troubleshooting and Complaint Issues Strong Skills (10+ years)
• Warehouse Management (10+ years)
• Communications Strong Skills (10+ years)
• Shipping And Receiving (10+ years)
• Office Management (10+ years)
• Receptionist (10+ years)
• Stocking (10+ years)
• Inventory Management (10+ years)
• Business Management (10+ years)
• Data Entry (10+ years)
• USPS Shipping (10+ years)
• Faxing Filing Printing Scanning Emailing Mail Phone Calls (10+ years)
• Scheduling And Confirming Appointments Strong Skills (10+ years)
• Organizational Strong Skills (10+ years)
• Healthcare Communication Strong Skills (10+ years)
• Hand Tools For Projects and Selective Repairs (10+ years)
• Customer Service (10+ years)
• Dispatch Call Center (8 years)
• Bilingual (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Computer Literacy (10+ years)
• Spanish (10+ years)
• Phone Etiquette (10+ years)
• Sales Experience (10+ years)
• Medical Terminology (10+ years)
• Translation (10+ years)
• Clerical Experience (10+ years)
• Salesforce CRM Software (4 years)
• Salesforce (4 years)
• Data entry (10+ years)
• Organizational skills (10+ years)
• Microsoft Office (10+ years)
• Proofreading (10+ years)
• Customer service (10+ years)
• CRM software (10+ years)
• Translation (10+ years)
• Office management (10+ years)
• Supervising experience (10+ years)
• Sales management (10+ years)
• Medical terminology (10+ years)
• Windows (10+ years)
• Spanish (10+ years)
• English (10+ years)
• Software troubleshooting (10+ years)
• Phone etiquette (10+ years)
• Communication skills (10+ years)
• Computer skills (10+ years)
• Sales (10+ years)
• Microsoft Word (10+ years)
• Typing (10+ years)
• Data analytics (10+ years)
• Management (10+ years)
• Time management (10+ years)
• Administrative experience (10+ years)
• Negotiation (10+ years)
• Call center (10+ years)
• Microsoft Outlook (10+ years)
• Problem solving (10+ years)
• Client services (10+ years)
• Communication skills (10+ years)
• Organizational skills (10+ years)
• Time management (10+ years)
• Live Chat (5 years)
Assessments
Managing accounts in QuickBooks — Proficient
May 2024
Using QuickBooks software to manage business financials Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
January 2020
Identifying and resolving common customer issues.
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Working with MS Word documents — Proficient
May 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Data entry: Attention to detail — Proficient
February 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Call center customer service — Proficient
March 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
April 2024
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
February 2024
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate