Project Management Client Service
Resume:
Timothy A. Balke
Eagan, MN 55123
(C) 612-***-****
Email: ********@*****.***
Career Profile
Dedicated professional offering over 27 years of analytical experience in the Securities / Financial Industry with a strong record of decisive performance in departmental management, project management, personnel supervision, training, motivation and client relations. Well known throughout the industry for high integrity, character and the ability to accomplish multiple tasks simultaneously, effectively and efficiently.
Technical Skills
•MS Office applications - Excel, Word, Visio, PowerPoint
•Thomson Reuter BETA, GIM, Rockit accounting applications
•Bloomberg, DTCC applications
Employment
Rockefeller Capital Management 12/2022 – 04/2023
*Contracted through Inteli Platforms, Inc. (short term contract)
Senior Operations Analyst / Remote
Accountable for all asset movements for the reconciliation of converted accounting applications to the custodian/transfer agent on record. Significant responsibilities and accomplishments include:
•Understand upstream and downstream processes, acting as subject matter expert for assigned processes or business functions. Identify trends, develop viable re-engineering solutions, understand and communicate risk, control gaps, and process improvement ideas.
•Monitors daily control report reviews, analysis, and resolution activities. Process daily cash, position or other transactions as identified through discrepancy reports. Process all activities and transactions in accordance with established procedures and policies and revise when applicable.
Ameriprise Financial / Columbia Threadneedle Investments 03/2013 – 05/2022
Manager, Portfolio Accounting / Accounting and Administration Services – Institutional Accounting
Accountable for institutional portfolio accounting functions including cash and other security-related transactions; client onboarding, maintenance and cash-related activities; and other processes designed to ensure the accounting system is accurate. This position is a liaison for institutional client account information and provides client service to internal clients. Accountabilities include:
•Monitors daily control report reviews, analysis, and resolution activities. Process daily cash, position or other transactions as notified by stakeholders. Process all activities and transactions in accordance with established procedures and policies, meeting or exceeding established service level goals.
•Understand upstream and downstream processes, acting as subject matter expert for assigned processes or business functions. Identify trends, develop viable re-engineering solutions, understand and communicate risk, control gaps, and process improvement ideas.
•Perform timely and accurate communication including appropriate escalation to ensure downstream users of the accounting system data are aware of any issues, or discrepancies.
•Complete retention of records, work and other information, following established procedures and policies
•Oversees daily reconciliation of assigned mutual fund shadow portfolios in accordance with established procedures, practices and policies, meeting or exceeding established service level goals.
•Cross train and back up responsibilities as needed.
Wells Fargo Advisors, LLC 02/2002 – 03/2013
Client Service Manager – A.V.P., Wells Trade Control (01/2011 – 03/2012)
Accountable for all asset movements for self-directed online accounts including but not limited to IRA distributions, IRA Contributions, Incoming ACATs, DRS, DWAC, ACH, Wires, Checks, Journals and the negotiability of physical securities. Significant responsibilities and accomplishments include:
•Supervised, created and developed team of 23 individuals dedicated to online brokerage accounts
•Developed 36 auditable procedures and processes for group’s responsibilities and developed supervisory controls to ensure proper compliance
•Consulted with officers regarding the development of the Wachovia post-merger, nationwide procedures to receive, process and liquidate physical stock and bond certificates
•Transitioned successfully and collaboratively all department responsibilities and functionality to new team in St. Louis, post-merger
Operations Manager 3, Brokerage Operations Securities Processing (03/2008 – 01/2011)
Responsible for Safekeeping Vault, DTCC Deposits, Legal Transfer, Restricted Securities and seven team members. Significant responsibilities and accomplishments include:
•Created, managed, budgeted and enhanced CARS Project (Certificate Auto Receipt of Securities) as Lead Technical Consultant which resulted in significant cost savings and higher client satisfaction
•Worked instrumentally and cooperatively with the legal department in revisions of Rule 144, provided assistance and recommendations on updating all legal forms and provided constant updates to the field
•Senior Consultant on periodic sales plans (including 10B5-1 Plans)
•Cross-Training Coordinator for Wells Fargo – Retail Support
•Coordinated All Supervisor Meeting for Wells Fargo Investments LLC
Operations Manager 2, Brokerage Operations Securities Processing (02/2002 – 03/2008)
Supervision of Safekeeping Vault, DTCC Deposits, Legal Transfer, Restricted Securities and 11 team members. Significant responsibilities and accomplishments include:
•Implemented the automated Restricted Deposit Service for clearance of restricted stock decreasing transfer times by over 400%
•Coordinated transfer of all physical stock certificates to New York Custody for safekeeping
•Supervised all conversion / de-conversion of correspondent and sub-firm physical transfers
•Reconciled daily write-off reports, weekly over location reports, monthly department balancing and all production levels for group
•Managed projects through process review, development strategy and implementation of new industry initiatives
•Analyzed constant risk of trade requirements to ensure compliance with SEC regulations
•Senior Consultant on periodic sales plans (including 10B5-1 Plans)
RBC Dain Rauscher – Minneapolis, MN 02/1997 – 02/2002
Technical Consultant, DRW Distribution Specialist for Restricted Securities / DRW – Venture Capital Group.
•Analyzed and developed systems and acted as liaison for Branch Relations and Venture Capital Funds groups
•Reviewed processes and recommended improvements to restricted securities systems
•Provided on-demand support for Restricted Securities, Employee Stock Options and Capital Markets Groups
•Supported all escalated issues for Restricted Securities.
•Flex-Time Coordinator for RBC Dain Rauscher Corporate Transfer Services
Team Lead, Restricted Securities
•Developed the Restricted Deposit Service offered by DTCC to the financial industry
•Monitored various trades to ensure restricted security trades were in compliance with SEC regulations
•Acted as primary resource for escalated problems/issues
•Collaborated with the Credit & Regulatory Department in assessing the saleability of securities of clients applying for Restricted Loans
•Coordinated team duties and responsibilities
Senior Associate/Analyst, Operations Control
•Monitored transfers of all securities within Operations
•Reconciled all errors occurring in daily work of transfer and legal positions
•Verified and audited status of securities held in vault
Volunteer Work
•Treasurer for Cub Scout Troop #365 – 2009 - 2013
•City of Crystal Baseball and T-Ball coach – 2009 - 2013
•City of Eagan Baseball coach – 2015 - Present
Education
North Hennepin Community College
7411 85th Ave N, Brooklyn Park, MN 55445
A.A. Degree in Business Management - 1992
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