Customer Service Representative

Nargis R. Halter

**** ******** ***** *****, ***, GA 30273 Cell 770-***-****

********@*****.***

OBJECTIVE: Customer Service

KEY QUALIFICATIONS:

‘© 4 years of demonstrated experience as a bank teller, cash management coordinator and filling in for branch

managers at various locations

‘© Highly skilled in cashing checks, accepting deposits and loan payments, and processing withdrawals and

reconcilement and vault maintenance

‘© Supervised and assisted tellers in their various work duties

‘¢ Excellent Verbal and Oral communication skills ¢ Proficient in using computers and office equipment

‘¢ 25 plus years of excellent customer service ‘ Fluent in English, Bengali, Hindi, Urdu

PROFESSIONAL EXPERIENCE

Flight Attendant, Spirit Airlines, Atlanta, GA March 2023- April 2024

Distribution Clerk, Luxotica, McDonough, GA (Oct 15, 2021 ~ March 2023

‘Customer Server AgentFront Desk, Home? Suites, McDonough, GA ‘Aug 2019- March 2020

‘Travel Agent, Travelwithnargis.com, Locust Grove, GA 2018- Current

Photographer, Nargis Photography LLC, Locust Grove, GA 2014-2019

‘Customer Service Representative’Sales, Coach, Inc, Locust Grove, GA 2013-2014

‘© Exceed meeting sales goals, In April sold $5000 worth of merchandise in four hours.

© Product knowledge

Excellent presentation skills, client relationships and highly motivated for sales

Airport Customer Service, Delta Airlines, Atlanta, GA 2007-2012

CSA, Adantic Southeast Airlines, Inc. (ASA)-Delta Connection. Atlanta, GA 2002-2007

‘© Checked in passengers, ticketing and reservations as a ticket agent and assisted clients with baggage claims

© Checked passports for international departures as a gate agent

© Performed custom checks for international arrivals as a gate agent

CSA, Airport Group International (AGD, Atlanta GA. 2001-2002

© KLM- Ticket Agent, Gate Agent, International Arrivals, Baggage claim.

© British Airways Lounge ~ CSA - Hostess/meet and greet- supervised provisioning personnel and cleaners

© Lufthansa Airlines - Security Check- Enplaning passengers.

Coordinator! Teller, 14 American Bank, Reagan National Airport 1988-1993

Maintained contact with clients regarding cash and checking services

Handled deposits, withdrawals, money orders, cashiers and travelers check and credit card advances

Product knowledge/ cross sell bank products and services

Assisted clients with opening and closing accounts

Handled Daily branch reconcilement

Managed car and house loans, established lines of credit

Performed data entry services regarding client accounts and transactions

Recognized on numerous occasions for outstanding customer service

Received numerous certifications for mystery shopping

EDUCATION

© Clayton State Community College, Clayton, GA 2010

© Catonsville Community College, Baltimore, MD 1992

‘© Northern Virginia Community College, Alexandria, VA 1990

‘© Eden College, Dhaka, Bangladesh 1986

HONORS & AWARDS

© Customer Service Award/Volunteer of the month — Department of Aviation 2004

‘© Volunteer of the month ~ Hartsfield Jackson International Airport 2004

(© World Class Service Award-Customer Service -

Allantic Southeast Airlines (ASA) Delta Connection 2005

© Chairman's Club Nominee ~ Delta Airlines 2009, 2010, 2011

‘© Received Honor Roll for Excellent Customer Service ~ Delta Airlines 2010

VOLUNTEER SERVICE

{© Department of Aviation, Hartsfield Jackson Intemational Airport 2001-2012

+ Asian Pacific Employee Network, Chairperson, Event & Planning 2008 - 2012

(© Care Team, Delta Airlines! Red Cross 2008 - 2012

(© Ist American Bank, Promote bank products 1992 ~ 1993

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