Call Center Customer Service
Resume:
KRISTAN HAMBY
Customer Service Specialist
Knowledgeable and dedicated customer service professional with extensive experience in the client services/call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for achieving the greatest experience for each customer. Looking to obtain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills
Excellent problem-solving skills (written/spoken)
Active Listening
Remote Office Availability
Call center experience
Work History
2023-06 - 2024-03 Client Service Specialist
Dentalxchange/EDI, Irvine, CA (Remote)
Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service. Analyzed data trends to provide targeted recommendations for improving client engagement and satisfaction levels.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Collaborated with other departments to develop ways to increase customer satisfaction.
Utilized active listening skills to identify customer needs and provide appropriate solutions.
Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
2017-12 - 2023-04 Call Center/Escalation Management Alorica/CEF Solutions (Samsung), Ridgefield Park, NJ (Remote) Laurens, SC, 29360
********@*****.***
https://bold.pro/my/kristanhamby/1
28r
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Used critical thinking to break down problems, evaluate solutions and make decisions.
2014-02 - 2017-08 RETENTION AGENT
SYKES
As a Retention Agent in a call center for one of the largest telecommunications clients in the country, my responsibilities included the following: Customers, who had lost service due to non-payment or wished to cancel services for any reason, were referred to the retention department
Meet customer's call with empathy and understanding I was responsible for finding out the reason the customer was canceling his or her service or why the service was discontinued Given the customer's circumstances, I would use the resources provided by the client to encourage the customer to continue service This involved having sharp listening skills and the ability to take clues from the customers' conversations in order to determine which promotions or services to offer the customer to encourage the customer to continue the relationship with our client
I enjoyed and excelled at these duties until the company closed. Education
1995-08 - 2024-05 High School Diploma: College Preparatory Woodmont High School - Piedmont, SC
3.95 GPA
National Honors Society Member
Beta Club Member
Software
Microsoft Office Suite
Salesforce
VPN
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