Customer Service Call Center

Dante’ Simms

*** ******* ***. **** 667-***-****

Baltimore, MD. 21225 **********@*****.***

OBJECTIVE

To obtain a career with an organization that offers stability, advancement based on knowledge and performance, and competitive wages and benefits.

SUMMARY

Three years of automotive experience but has worked on vehicles for 20+ years. Five years of combined progressive responsibilities with two major financial entities. Possess qualifications in understanding the needs of customers and providing solutions. Three years of relocation experience for residential and business customers.

QUALIFICATIONS

Multiple Software Applications Retirement Guidance Excel, Word, Internet

Call Center Experience Mortgage Loan Origination Internet, Office Duties

Automotive Experience Home Improvement/Carpentry Restoration Services Customer Service Experience:

Retirement Representative for 2 Years.

Reconciliation for 7 departments for Johns Hopkins University.

Loan origination and financial planning for Mortgage Brokers.

Relocation services for residential and businesses. Strengths:

Detail oriented

Work well with others

Leadership skills

Customer Service oriented

Creative in problem solving and attentive

EXPERIENCE

ServiceMaster by Singer, Baltimore, MD. July 2023 - Present Contents Technician

● Restoration Company that asset, planned, repaired, and cleaned residential and businesses suffered from an event such as fire, flood, mold, catastrophic event

● Organized and stored or did preparations for goods to be stored, cleaned, or returned

● Demoed walls cleaned surfaces, trash removal, and finalized all repairs and cleaned prior to delivery of belongings

Walker Construction, Baltimore, MD. June 2022 - July 2023 Carpenter/Tech

● demolition of kitchen and bathroom

● Lay new floors, Paint, Putty and Grout work

● Install new cabinets, vanities, outlets and fixtures

● Install new lights, Sinks, and faucets

Suddath Relocation Systems, Jacksonville, FL. July 2014 - Oct. 2022 Customer Service/Lumber

Assist with the load/unloading of items to and from warehouse

Relocation of customers local, interstate, and international

Pickup and Delivery of specialized freight to Military bases and businesses

Assist with the loading/unloading of Trailers for incoming/outgoing goods

Pack/unpack boxes and preparing furniture for shipping VIP Transport, Jessup, MD. Mar. 2013 – July 2014

Customer Service/Laborer

Load/unloading of items to and from warehouse and residence

Relocation of customers local, interstate, and international

Pickup and Delivery of specialized freight to Military bases and businesses

Assist with the loading/unloading of Trailers for incoming/outgoing merchandise Rent A Center, Glen Burnie, MD May 2012 - Feb. 2013 Customer Account Manager/Collection Manager

Responsible for the daily reports for the store pertaining to delinquent accounts

Contact past due customers to bring accounts current and maintain on-time payments

Produce new sales for the store from new and existing customers

Deliver the merchandise and pickup items from hard accounts

Scrub files for filing detinue orders for the store manager

Responsible for C.A.R.’s for on-time deliveries and making sure calls are made T. Rowe Price, Owings Mills, MD August 2008 – June 2010 Participant Service Center Representative

Assist participants with investment allocations.

Provide account information and perform account maintenance.

Educate on various withdrawal options and tax consequences.

Initiate the process to do Exchanges, Mixes, and Salary Deferral percentages.

Coordinate with other departments and external entities for rollovers of 401K accounts. HSBC Bank, White Marsh, MD March 2007-August 2008

Retention Specialist

Negotiate with card members who want to close their credit card accounts.

Reduce Interest Rates and offer Promotional rates to install on customers’ accounts.

Research to correct any errors or disservices experienced by card members.

Offer Enhancement Service products and transfer products. Customer Service Representative March 2007 – July 2007

Satisfy inquiries such as balances, available credit, and recent transactions.

Initiate preliminary disputes of charges posted to accounts.

Direct card members to appropriate departments within the organization.

Offer Enhancement Service products and transfer products. AMERICA ONE FINANCE, Catonsville, MD. November 2006-April 2007 Loan Officer/Financial Advisor

Origination of Mortgage Loans.

Research with various lenders to locate a loan package that satisfies the clients’ needs.

Analyze credit reports to better the clients’ credit situation.

Coordinate the Appraisals, retrieve documents, and explain procedures under Governing Laws. E-MORTGAGE SOLUTIONS INC., Pikesville, MD. November 2005-November 2006 Senior Loan Officer

Origination of Real Estate Secured Loans.

Scheduling of Appraisals and closings.

Scrubbing of files to prepare for submission to lenders.

Responsible for ensuring clients’ understanding of procedures and policies of Real Estate. BATH FITTER, Owings Mills, MD. February 2004-November 2005 Appointment Setter/Verifier

Schedule free in-home estimates.

Verify ownership of residence and confirm appointments 24 hours prior to appointment.

Follow up with correspondences left at kiosk displays and shows.

Assist with the set-up and breakdown of displays at various locations. STAFF QUEST, Owings Mills, MD. January 2000-February 2004 Reconciliation Specialist/Office Help

Temporary Agency assigned to Johns Hopkins University to reconcile budget for 7 departments within JHU.

Temporary assignments with McCormick as Accounts Receivable clerk.

Office duties such as filing, faxing, and development of training materials within Staff Quest. TWA June 1996 – October 1999

Ramp Agent/Crew Chief

EDUCATION

Catonsville Community College, Catonsville, MD

Major: Accounting

GPA: 3.5

NORFOLK STATE UNIVERSITY, Norfolk, VA.

Major: Accounting

Minor: Business Management

Student Ambassador for incoming students

GPA: 3.5

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