Data Entry Customer Service

CLAUDIA GARFIO

**** ******* ***** ***, ******, GA 30011 936-***-**** ********@*****.***

KEY SKILLS

•Bilingual

•Data Entry Clerk

•Word/Excel/Outlook Proficient

•Ability to multi-task

•Strong customer service skills.

•Work well in a team or alone.

•Organizing and time-management skills.

Perform well under stress/fast-paced environment

EDUCATION

Lone Star Montgomery College May 2017

Accounting Associates of Arts

EXPERIENCE

Program Assistant Telehealth Wellpath/Zenova

October 2023 to May 2024

Remote Position

I-9’s

Payroll UKG, Kronos (payroll correction, transfer time, missed punches, on-call, bonuses etc.)

Run reports for overtime.

Responsible for employee attendance calculations

Enter information from productivity logs into dashboard on Teams.

Enter Primary Care Hours on spreadsheet in Teams.

Update Finance Tracker in Teams

Request WFM Scheduling to add sites to be added to employees’ profiles.

Operations Support Specialist/Call Center Wellpath

July 2020- October 2023

Remote position

Payroll-Kronos (payroll correction, transfer time, missed punches)

I9s

Answer calls within VCC (call center)

Assisted WFM and Agency Management

Create tickets in SNOW

ERMA/ CorEMR

Traveled to sites to assist with startups.

Save monthly reports in O-Drive.

Assist site with training for AAs and HSAs when needed.

Perform other duties as assigned.

Administrative Assistant Wellpath/SWCMG/CCS/CHC

December 2017-June 2020

Payroll manager/Kronos & Paycom

Answer phones, transfer or take messages.

Responsible for daily, monthly & weekly reports

Communicate well with security staff, my team & with outside agencies.

Prepare health status forms and medical records.

Assist inmates with Public Assistant to see an off-site provider.

Set up off-site appointments and transportation for the inmates.

Order office supplies for the department.

Performs other duties as assigned.

Medical Records Wellpath/SWCMG/CCS/CHC

July 2013-December 2017

Proficient in electronic medical records ERMA/CorEMR/CorrecTek

Answer phones, transfer or take messages.

Responsible for daily, monthly & weekly reports

Communicate well with security staff, my team & with outside agencies.

Prepare health status forms and medical records.

Assist inmates with Public Assistant to see an off-site provider.

Set up off-site appointments and transportation for the inmates.

Order office supplies for the department.

Scan and attach medical records to chart.

Performs other duties as assigned.

Client Services/Receptionist H&R Block

Dec.2012-March 2013

Greeted clients in a personalized, friendly, and inviting manner. Matching clients with the best suited tax professional for their needs. Scheduled appointments, cash register operator, maintain office cleanliness and organization of resources with team members. Ability to perform well under stress while working in a demanding environment. Strong customer service skills needed to ensure outstanding end-to-end client experience.

Correctional Officer V Texas Department of Criminal Justice

August 1996-March 2010

Full Time 48+hr weekly

Performed administrative duties, for daily reports, counts and other assigned duties and supplying necessary paperwork for each department daily. Radio and Outside Picket Officer; trained with weapons, OC gas, Use of Force equipment and handheld radios. Switchboard and Stentofon operator. Search housing areas & strip/pat search offenders for contraband. Provide security and accountability for offenders. Supervise offenders in housing, work, and other areas on unit. Complied with policy and procedures.

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