Case Manager Customer Service
Resume:
YVA DELVA-LEMONIER
Boynton Beach, FL 33435
Mobile: 407-***-****
Email: *******@*****.***
Objective:
Seeking a position within the Human Services filed as Social Services or Case Manager were strong.
analytic, critical thinking and communication skills is needed to promote client’s emotional well-being as
well as long-life positive habits models to ensure continuous healthy outcomes.
Skills and Abilities:
• Certified Application Counselor (CAC), Solution focused counseling, Culture sensitive.
• Excellent customer service skills, great phone etiquette, excellent organizational skills.
• Suitable time management and critical thinking to effectively prioritize.
• Excellent verbal, writing, interpersonal and communication skills
• Ability to adapt to change and focus to meet deadlines.
• Detail oriented, courteous, flexible, reliable, versatile, and dependable.
• Excellent computer skills in software Such as: Microsoft Word, Excel, Outlook, and Power Point.
• Effective team player, goal oriented, enthusiastic, versatile, and bilingual French, and Haitian Creole / Freelance Interpreter.
• Skilled federal and State program Medicaid and Medicare.
• Extensive training in HIPPA
Work History:
Outreach Case Manager: Integrated Healthcare Systems: West Palm beach, FL May 2024 to Current
•Conducting ongoing and often long-term street outreach and engaging with unsheltered homeless
•Conducting intake and assessments to determine case goals to overcome barriers for people experiencing substance abuse and mental health issues.
•Conducting SPDAT assessments for Housing, Coordinated Entry assessments, participate and enroll within the client track HMIS for outreach services.
•Providing housing navigation services; assisting with transportation.
•Assisting client to obtain birth certificates, ID’s Medical clearances, income verification, HUD McKinney forms, and mental health evaluation.
•Providing referrals and helping clients to maintain contact with services for disability applications and employment.
•Initiating case conferences for clients experiencing ongoing barriers to housing.
Care Coordinator: Palm Beach County Medical Society & Services: WPB, FL March 2023- October 2023
• Increase community awareness and community connection to improve residents access to primary care.
• Helping clients with Medicaid and Food Stamps application process and acting as client advocate and navigator
• Refer clients to community-based support, County and Federal programs and Project Access Direct Care Program.
• Attending meetings both internally, virtually and throughout the community.
• Reviewing and transferring records to different systems using EMR.
•Documenting cases notes promptly.
Social Services Manager: Allied Health Organization: Sunrise/Lantana, FL February 2020 to September 2020.
• Worked as managers in both administrative and medical abilities ensuring establishment runs smoothly.
• Overseeing day-to-day management, developing, and implementing policies and directives setting and monitoring budgets; attending meetings and handling communication.
• Providing direct service and support to individuals with needs of Food Stamps, Medicaid, Social Security benefit and housing help.
• Conducting evaluation and resolving complaints. Evaluating the work of staff and volunteers to ensure that programs are proper, and resources are being used effectively.
• Standing for the organization in relations with governmental and media institutions.
• Coordinating dedicated events or programs to community groups explaining and interpreting the agency purposes.
Human Services Counselor III: Agency for Persons with Disabilities (APD) Southeast Region. West Palm Beach, October FL 2019 to February 2020.
• Supporting people with developmental disabilities in living, learning, and working in their communities.
• Providing critical services and support for customers with developmental disabilities to reach their full potential.
• Providing support coordination services to developmentally disabled clients and their families.
• Responsible for Developmental Disabilities support coordination and intake.
• Reviewing collateral documents to ensure client eligibility and referring to eligibility consultant when proper.
• Working with the staff to ensure support plans are updated annually and QSI assessment is completed upon eligibility and every three years thereafter.
• Working with staff to ensure that 98% of all intake procedures are completed within required time limits.
Medical Case Manager: Found Care Inc. Boynton Beach, FL March 2018 to October 2019.
• Completing management of serving the clients’ psychosocial and health related needs in a caring and compassionate manner.
• Providing assessment, referral, linkage, and support services to HIV/AIDS clients.
• Helping individuals in enrolling in health insurance programs, including Medical/Medicare Waiver (PAC) and Palm Beach County Health Care District.
• Ensuring that clients support medical appointments and adherence to medication regimen.
• Researching and resolving case issues.
• Finding households of higher risk and determined type of services needed.
• Serving as a liaison between medical Doctors and their staff as well as clients.
Financial Counselor Rehired State of Florida Department of Health (DOH), Delray Beach,
FL July 2016 to March 2018.
• Processing Presumptive Medicaid (PEPW) for pregnant women and teens mothers
• Interviewing and aiding applicants in needs of public help and other referral services
• Verifying eligibility of all applicants’ household through FLORIDA SYSTEM, ACCESS FLORIDA, FIMMIS.
• Processing Family Planning Waiver for Women.
• Educating and guiding clients about application process and expectation.
• Performing daily clerical duties supporting clients’ cases and files.
• Accomplishing exact weekly and monthly reports.
• Communicating via phone, fax, email, and scan.
Certified Application Counselor: HCD- CL Brumbach Primary Care Clinic Palm Springs, FL- June 2013- July 2014.
•Deciding client’s eligibility and enrollment for insurances such as: The affordable Care Act, Medicaid and FS Florida Kid Care, Health Care District and other available community programs.
• Interviewing candidates in need of services and referral to navigation.
• Applying technical knowledge to analyze materials to make proper decisions.
• Run and reconciled exact monthly reports.
• Participating in community outreach events with local, city and other state agencies to increase awareness. Of health and other services.
Financial Counselor: State of Florida Department of Health (DOH), Delray Beach, FL- November 2003-June 2013.
• Processing Presumptive Medicaid (PEPW) for pregnant women and teens mothers. Interviewed and assisted applicants in need of public aid.
• Verifying eligibility of all applicants’ household through FLORIDA SYSTEM, ACCESS FLORIDA, FIMMIS and Florida Kid Care.
• Helping clients with Ryan white application for HCD option 3 coverage.
• Educating and guiding clients about application process and expectation.
• Performing daily clerical duties keeping clients’ cases and files as well as correcting weekly and monthly reports.
• Communicating via phone, fax, email, and scan.
Education
• Argosy University Graduated, Tampa, FL Bachelor of Arts in Psychology and Human Services.
• Public Notary / Signing Agent Certified / CPR Certification / Tax Agent / CHW Certificate of Attendance.
References: Available upon request.
Contact this candidate