Customer Service Sales Associate

Victoria Van Camp

TEMPE, AZ **********@*******.*** 602-***-****

Qualifications

Attention to quality and detail, while offering creative out of the box solutions

Enjoy connecting with customers and building relationships through partnership

Excellent verbal and written communication as well as negotiating/ influencing skills

Salesforce and Microsoft Office proficient

Experience

RETAIL SALES ASSOCIATE, Goodwill, GCNA, Tempe, AZ 8/23 - Present

Greet customers as they enter and thank them upon leaving. Works as member of the store team to lead a positive customer and brand experience, and promote sales. Responsible for running registers as well as working to maintain sales floor standards. Performs Point of Sale (POS) responsibilities and processes all forms of payments while managing and tracking donations received. Utilizes systems, including phones and paging systems to make regularly scheduled announcements.

IN-HOME CAREGIVER, Mesa, AZ 1/22 - 5/23

Rendered aid to multiple independent clients with respect and compassion through seven surgeries, two hospitalizations and multiple rehabs. Assisted with meals that meet dietary constraints, light housekeeping and shopping, transportation to appointments, medication schedules and pet care.

RESOLUTIONS EXPEDITER, OCC, The Home Depot, Tempe, AZ 10/2016 - 12/21

Excellent customer service extended to contact center customers, associates and managers via active listening and professional communication. Performed productively in cooperation with Associates, vendors and carriers in detailed- oriented, time-sensitive environment. Managed inbound communication from both internal and external customers via telephone, letters, e-mail and/or social networks to resolve customer issues concerning orders, payment processing, deliveries and returns.

CUSTOMER SERVICE REPRESENTATIVE, OCC, The Home Depot, Tempe, AZ 11/2015 - 9/2016

Supplied superior customer service using active listening and professional communication while handling inbound calls and following through on responsibilities to customers. Utilized Project Scoping to provide accurate and thorough product and service knowledge to customers. Effectively communicated with customers to keep them informed on the status of their orders, reconciled errors and resolved post-order issues such as returns and follows up to ensure all customer needs were fulfilled. Completed projects and assignments accurately with competing demands in a high volume and fast-paced setting.

INDEPENDENT CONTRACTOR, Mesa, AZ 7/1998 - 11/2015

Provided administrative support, (typing, filing, answering phones, sorting and delivering mail, sending and receiving packages, and scheduling appointments and travel) and technical support, (installing software, researching, updating and upgrading systems and assisting with integration of new hardware) to various companies and private individuals requesting seasonal and vacation coverage.

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