Business Development Customer Service
Resume:
Maryann Daffin
*** ******* ***/ ***** ****, FL **465
850-***-**** / *************@*****.***
Career Objective
Results-driven marketing and sales healthcare professional eager to apply superior business development, market analysis, management, and technical skills toward an expanded role with, The Bridge At St Joe as Director of Sales and Marketing.
Education
Bachelor of Science, Psychology
University of Mobile, Mobile, Alabama
Summary of Qualifications
Extensive background in Health Care with a strong emphasis on Long Term Care
Expertise in LTC regulatory compliance, eligibility, and reimbursement
Proven track record of improving market share, building quality census, and developing referral sources
Adept at fostering teamwork, coaching, and mentoring staff
Proficient interpersonal, verbal and written communication skills
Willing and able to travel as required
Dynamic communication, presentation, negotiation and relationship management skills
Proficient at providing sales pipeline and reports, managing staffing levels, training and hiring
Mastery of office Suite (Word, Excel, Access) and Power Point
Goal driven; always seek to bring projects to completion
Outgoing, energetic and highly self-motivated
Proven problem solving and organizational ability
Customer service oriented
Professional Employment History
St. Andrews nursing home and rehabiltation
Preferred Care Partners Management Group, L.P. Admissions director, July 2013 - Present
Consistently exceeded expectations
Utilized extensive knowledge of the region and contacts to increase census
Actively participated in Chamber of Commerce events, Lead Groups and Emerald Coast Businesswomen’s Association to promote the facility
Sought out relations with home health care companies and hospice companies to expand referral pipeline
Built relations with physicians with in the hospitals to generate referrals
Kept solid relations with case managers with in both hospital to continue referral processes
Helped as team to create a warm and loving environment for staff and patients
Unifirst Corporation, Panama City, FL. Outside Sales Representative April 2011-June 2013
Consistently exceeded sales expectations
Utilized extensive knowledge of the region and contacts to close new accounts
Actively participated in Chamber of Commerce events, Lead Groups and Emerald Coast Businesswomen’s Association to promote Unifirst Corporation
Adecco Panama City, Fl. Administrative Assistant 2008-2011
Worked extensively with several Government contractors
Developed budgets
Recommended distribution of bulk software purchases
Coordinated and conducted monthly office meetings
Served of personnel screening and selection panels
Processed travel orders
Assisted employers and job seekers with the job search process
Provided follow-up, answered questions and ensured quality customer service
Collaborated with other staff members to solve problems and complete projects
Pacesetter Personnel Services, Panama City, FL. Outside Sales & Service Representative 2007–2008
Evaluated job seekers based on their skills and qualifications.
Provided follow-up, answered questions and ensured quality customer service
Collaborated with other staff members to solve problems and complete projects
Opened up several new accounts business development
Chamber involvement networking
Bay District Schools, Panama City, FL. ESE Teacher, 2001-2006
Worked with developmentally disabled children
Evaluated student abilities and established individualized educational plans
Implemented instruction plans and activities
Coordinated with other staff for specialized services
Consulted with parents and family members regarding student progress
Developed level appropriate lesson plans and educational tools
Daffin Food service, Panama City, FL. Outside sales representative, 1998-2000
Sold food and supplies to restaurants and schools
Conducted business development and continuously established new accounts
Serviced existing accounts
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