Customer Service Support Specialist

Kyla Wiggins

**** ******** **, ****, ** ***** 512-***-**** *************@*****.***

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Experience

REGISTERED BEHAVIORAL TECHNICIAN ACTION BEHAVIOR CENTERS NOVEMBER 2022- PRESENT

• Provided direct one-on-one instruction to children with autism in a variety of settings.

• Developed and implemented behavior intervention plans based on individualized needs.

• Tracked data and monitored progress of student's goals and objectives.

• Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.

• Maintained accurate records of all sessions conducted with students.

• Provided verbal prompts, physical guidance, or other forms of prompting when necessary.

• Facilitated social skills groups for children Instructed staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively with Autism Spectrum Disorders. CALL CENTER CUSTOMER SERVICE REP RECONMR JUNE 2021-NOVEMBER 2022

• Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Gathered customer feedback through surveys and used the data to improve customer service

• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

• Provided accurate information regarding products and services while upselling additional products when appropriate

• Resolved customer complaints in a timely manner to ensure customer satisfaction. Education

HIGHSCHOOL DIPLOMA SAN MARCOS HIGHSCHOOL MAY 2014 Skills & Abilities

• Error Correction Techniques

• Augmentative Communication Devices

• Leisure Skills Training

• Direct Instruction

• Data collection and analysis

• Activity Schedules

• Technical Support

• Customer Service

• Complaint resolution

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• Data Entry

• Call Control

• Customer communications

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