Sales Representative Customer Service

KELLY T. OVERTON

Grapevine, TX

214-***-**** *********@*******.*** https://www.linkedin.com/in/kelly-thomas-overton-ab691b37/ Relationship-driven Sales Representative and Account Manager cultivating enduring relationships and fostering trust across diverse industries. A natural closer adept at driving sales through a client-centric approach, leveraging exceptional communication and negotiation skills to exceed targets. AWARDS & RECOGNITION

~ CEO Award – highest company recognition for two consecutive years ~

~ Gross % Leader ~

~ Suburban New Business Leader ~

~ New Business King Award ~

~ Sales Excellence Award for exceeding goals by 26.32% ~

~ Awarded Objective Achiever Multiple Years ~

SALES HIGHLIGHTS

Diverse industry experience, including manufacturing, telecommunications, transportation and logistics, real estate, and insurance, showcasing adaptability and the unique dynamics of each

People-focused professionals deploying active listening to collaborate with and create the best outcomes for stakeholders

Implement impactful business development and prospecting strategies, delivering valuable sales methodologies that enhance organizational performance

Identify and capitalize on opportunities that drive sustainable growth PROFESSIONAL EXPERIENCE

Lowe’s 2022 – 2024

Sales Associate

Elevate customer service standards by engaging in consultative interactions, actively listening to customer needs, and guiding them to products that align with their requirements Farmers Insurance 2022 – 2022

Licensed Agent

Cultivated trusted relationships with new clients at two Farmer's locations, analyzing and addressing their unique needs

AAA Texas Insurance 2021 – 2022

Licensed Agent

Leveraged relationship management and client development to drive profitability, growth, and account retention

Strategically leveraged relationship management and client development expertise to enhance profitability, fuel growth, and retain accounts

Quantum Assurance International Inc. 2021 – 2021

Licensed Agent for Property and Casualty Insurance in Texas

Collaborated with potential clients to determine individual insurance needs for home and auto KELLY T. OVERTON

Grapevine, TX

214-***-**** *********@*******.*** https://www.linkedin.com/in/kelly-thomas-overton-ab691b37/ Spectrum 2020 – 2021

Multi-Tenant Sales Representative

Educated property managers on technology and entertainment products and services available

Built relationships with property managers and prospective customers to provide solutions N.O.T.O. 2019 – 2020

Sales Executive

Built valuable relationships with stakeholders across Texas, Oklahoma, Louisiana, Kansas, and Nebraska

Provided tailored services for trucking companies and drivers, uniquely matching drivers and companies to yield the best fit, avoid job turnover, and facilitate long-lasting relationships

Delivered superior customer service with integrity, honoring N.O.T.O.’s “2-year Gold Seal Guarantee” to replace any driver that leaves the job within a 2-year timeframe Southwestern Bell / AT&T / YP Marketing Solutions 2001 – 2018 Account Representative Premise

Developed SEO & SEM advertising programs to increase success and foster the growth of client organizations

Contacted new accounts and created advertising proposals for lead generation for clients

Met or beat monthly quotas consistently throughout the tenure

Maintained consistent production through multiple organizational mergers from Southwestern Bell to AT&T, AT&T YP.com, YP, and finally DexYP

ADDITIONAL EXPERIENCE

Yellow Freight, Warehouse Supervisor

IBM, Customer Fulfillment Representative

EDUCATION

Stephen F. Austin

Bachelor of Science, Double Major in Business Administration and Geology Lead Generation & Management Prospecting / Cold Calling Business Development Market Research Customer Service Client Retention Account Management Contract Negotiation Product Presentations Sales Planning & Forecasting Sales Cycle Management Oral & Written Communication Advertising Proposals SEO & SEM Advertising Programs Digital Media Salesforce CRM Relationship Building Post-sales Support Consultative Sales Strategic Partnerships Pipeline Management Networking Solution Selling

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