Data Entry Customer Service

Professional Summary

Skills

Work History

ETISHA MARSHALL

Rahway, NJ 07036 908-***-**** **************@*****.*** WWW: Bold Profile Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Superior Customer Service

Accurate Data Entry

Regulatory Compliance Adherence

Effective Problem Solving

Efficient Multitasking

Communication and Interpersonal Skills

Aircraft Operations Procedures

Safety Management

Flight Records Management

Dec 2021 - Current

Newark, NJ

Airport Operations Agent

JetBlue

Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.

Used Software to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.

Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one. Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.

Sep 2022 - Nov 2023

Wayne, NJ

Cosmetic Counter Manager

Estee Lauder

Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff. Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.

Gathered and analyzed sales and performance data to set and strategize on departmental goals.

Greeted and assisted customers within minutes of approaching cosmetic counter. Recruited, hired and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.

Sep 2019 - Oct 2021

Newark, NJ

Catering Associate

United Airlines

Adhered to company quality constraints and industry best practices for guest satisfaction. Education

Returned reusable goods and serving equipment for inventory and restock. Helped chefs prepare and present food to event passengers with strong attention to detail and presentation expertise.

Operated standard kitchen equipment with focus on safety and sanitation. Cleaned and organized kitchen stations to promote team efficiency. Monitored dietary restrictions and served guests with special needs. Prepared dishes for catering events or during high-volume shifts. Monitored food preparation to determine correct temperature and proper cooking before serving.

Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Sep 2010 - Sep 2019

Roselle, NJ

Paraprofessional

Roselle Board Of Education

Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Reported on student progress, behavior, and social skills to parents. Tailored lesson plans for students with emotional and cognitive disabilities. Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Wilberforce, OH

Mass Communication

Wilberforce University

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