Human Resources User Experience

Oscar S. Garcia Gonzalez

Watsonville, California

PROFESSIONAL SUMMARY

A dedicated Healthcare HR professional brings extensive experience in administrative task, compliance, documentation and holding a master's degree in industrial-organizational psychology, possessing versatile skills applicable across various industries, with a particular strength in Human Resources. Bilingual/bicultural both in English and Spanish, oral and written. Certified in facilitation of social services, capable of guiding individuals facing daily life stressors, and skilled in brand protection and enhancing user experience through Google certification.

Furthermore, Proficient in human behavior, teamwork, and conflict resolution theory, acquired through academic training and career experience, fostering a deep understanding of human psychology in management communications, collaboration, and information utilization.

Motivated to inspire others and foster collaborative efforts for personal and community improvement. Demonstrates adaptability, problem-solving proficiency, and effective communication skills, Eager to contribute knowledge and expertise to medium to large companies, aligning with their mission and immediate needs.

Skills

·Strong analytical, and statistical skills, data, tables, histograms, linear, and pie charts.

·Leadership skills: demonstrating leadership, and lead teams of four or more.

·Self-motivated, self-starter, and can pick up quickly when are on tight schedule.

·PowerPoint, word, excel, PowerPoint presentations, write APA format papers, use excel spreadsheet to analyze, and plug in statistical data.

·Critical thinking capabilities, and decision making, evaluate the pros, and cons of every situation, and decide on the best rational answer, never decide compulsively.

·Bilingual/bicultural, speak read, and write fluent English, and fluent Spanish.

·Teamwork, get along with everyone.

PROFESSIONAL EXPERIENCE

KAISER PERMANENTE, ALAMEDA CA - (Remote) Nov 2021 – Feb 23, 2024

HR Specialist III/Leave Accruals hours.

·Ensuring that employees’ schedule hour change (from different regions across the country) get their Leave accrual/PTO, Sick, ED, and flexible time off accurately, and are up to date.

·Perform calculations based on what Employees received, monthly, annually basis, and/or when Employees have a schedule hour change, their entitlement/leave accrual rate also changed.

·notify employees via email about their new rate or changes.

·Also resolve leave accrual escalated cases, and email these employees to discuss with them about calculations based on hours used vs the hours that they are entitled in their plans.

·Reporting systematic issues to other teams within leave of absence department, and help the workflow to meet daily/weekly/periodical tight deadlines.

·Knowledgeable in navigating People Soft, Sales Force, HR connect, Wiki, Cognos, and other software’s in relation to Human Resource areas (Bureau of Labor, and Statistics) for OSHA surveys.

TIK TOK, Watsonville CA, Headquarters - San Rafael CA (Remote)

Sep 2021 – Aug 2023

Content Moderator/Agent analyst

·Understand and Implement trust and safety policies for a major video sharing app.

·Review violative users’ video content and make sure they abide to the trust and safety policy.

·Report and escalate sensitive content to other departments.

·Stay up to date on current trends in content as well as staying up to date to changes to existing policy.

·Provide feedback to headquarters in Los Angeles CA

KAISER PERMANENTE, Watsonville CA (Remote) Jan 2021 – Oct 2021

HR Specialist/Intake Triage Representative

·Accepting inbound calls.

·Follow scripts related to benefits, and payroll inquiries, creating case, and documenting employee needs/concerns.

·Limited outbound calls for specific follow ups.

FACEBOOK, San Antonio RD, Mountain View CA Apr 2019 – Jan 2021

Content Review Analyst/ Content Moderator

·Review posts/content, and classify according to policy.

·Provide insights, and trends on content reviewed.

·Provide feedback, and suggestions on review process, and workflows.

·Provide suggestions for product innovation.

·General data entry related tasks.

GOOGLE, San Jose CA Nov 2018 – Feb 2019

Content Review Analyst/Bilingual

·Protecting, and improving Google’s Android 0s User experience of products, and services in Spanish, and English.

·Downloading, and reviewing Android based apps on devices for violations of a wide variety of policies.

·Providing feedback on policies, and applications, and monitoring policy changes.

·Running virus scans, and spyware scans, taking actions on violating apps that do not meet Googles’s policies before they go live in the Google’s store.

·Working in a fast-paced driven environment as part of a team to Must maintain consistency, and quality reports when reviewing or escalating apps.

UBER, SAN FRANCISCO/Bay Area, CA Jun 2016 – Nov 2018

Driver

·Passing a background check (a clean DMV record).

·Have a motor vehicle in great conditions, such as clean, and that it runs well.

·Maintain at least a 4.96 out five stars rate for customer satisfaction to keep Uber permit.

·Have a high acceptance rate.

MONARCH SERVICES, Santa Cruz, CA Aug 2013 – Dec 2016

Volunteer/Crisis Line

·Assisted, and provided referrals to new clients, including completing the intake form, and the assessment of housing needs, crisis intervention, peer counseling, advocacy, emergency transportation, and other information as needed.

·Organize, and maintain clear, and concise individual client case files as directed by Monarch Services Coordinator, and assisted in gathering statistical information in compliance with funding requirements.

·Maintain current client data on Monarch’s database, and maintain detailed case notes.

·Respond to telephone inquiries from clients, and other Monarch Services s, and family members for whom a written consent to release information has been obtained.

·Assist clients in budgeting, and planning for move-in expenses, including security deposit, and first month’s rent, and in applying for available financial assistance for move-in expenses · Participated in tabling, and community events.

·Assisted with support groups/outreach programs, counseling, shelters, therapy, and daycare. · Participated in maintaining 24-hour coverage on the agency’s crisis line.

EDUCATION

Master of Science in Psychology in Concentration in Industrial Organizational Psychology

University of Phoenix, Santa Clara, CA, United States Sep 2013 – Oct 2015

Bachelor of Science in Psychology

University of Phoenix, Santa Clara, CA, United States Nov 2010 – Dec 2012

Associate of Liberal Arts, and Sciences

Cabrillo College, Aptos, CA, United States Sep 1999 – Dec 2005

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