Team Manager Social Media

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

BO TIDWELL 817-***-****

***************@*****.***

Fort Worth, TX 76117

Organized and proactive Team Manager with good leadership, decision-making and problem-solving abilities. Consistently keeps staff on-track against goals and anticipates roadblocks impacting performance. Always ready to take on challenging assignments and teams in need of improvement.

Task Prioritization Time Management Organizational Skills Active Listening Continuous Improvement Strategic Planning Clean Driving Record Supporting Documentation Monitoring Performance Team Manager

Alorica, Tulsa, OK, Feb 2022 - Apr 2024

• Identified areas for improvement and provided coaching and training opportunities

• Created, updated and innovated new processes, playbooks and supporting materials Led weekly meetings to review progress, discuss challenges, and shared updates with group

•

• Coached team to meet the 95% required QA.

Social Content Moderator

Alorica, Tulsa, OK, Nov 2021 - Feb 2022

• Identified inappropriate or offensive material on websites and social media platforms Participated in regular meetings with peers and managers to discuss current challenges and best practices

•

Upheld confidentiality when handling sensitive user data during content review processes

•

Customer Service Representative

Alorica, Tulsa, OK, Dec 2018 - Jun 2021

• Delivered fast and friendly service to handle questions and service complaints

• Collaborated across departments to resolve customer-related issues

.Performed requests received by phone for check re-orders, cashier's checks, basic loan maintenance, Debit/ATM PIN resets, change of addresses, close accounts, and account transfers

•

Maintained current knowledge of banking regulations to ensure ongoing compliance of all basic and complex deposit accounts, including business, trust, IRA, and CD accounts

•

Leasing Manager

Tres Palms/ Robert Conte, Fort Worth, TX, Nov 2017 - Nov 2018 EDUCATION

LANGUAGE

• Qualified prospects, negotiated leasing requirements, and completed paperwork.

• Scheduled maintenance and repairs for properties as required.

• Conducted termination of leases for non-compliant tenants. Business Administration: Business

Dallas Baptist University, Dallas, TX

• Graduated with 2.98 GPA

Fluent

English

Contact this candidate