Branch Manager Customer Service

Ambrose Ng

**** ***** ** ** ********, WA ***** (Cell) 425-***-**** / (Home) 425-***-**** *************@*****.***

Objective

A trilingual dedicated and results-driven professional with over 20 years’ experience in delivering exceptional support and fostering positive client relationships. My goal is to seek a position that allows me to cultivate relationships in a multi-cultural business environment.

Core Qualifications

Relationship Building

Public Notary

NMLS Registered

Problem solving and conflict resolution

Loan Sales

Leadership and team management

Training and Mentoring

Speaks fluent Mandarin and Cantonese

Experience

Assistant Branch Manager Banner Bank January 2023 – March 2024

Assisted in overseeing daily operations of the branch, including opening and closing procedures, cash management, and compliance with regulatory requirements

Acted as a point of escalation for complex customer inquiries, complaints, and problem resolution, ensuring prompt and satisfactory resolution to maintain high levels of customer satisfaction

Supported the bank manager in implementing sale strategies to achieve branch targets, including promoting bank products and services

Assistant Branch Manager First Fed Bank July 2021- December 2022

Provided leadership and guidance to bank staff, fostering a positive work environment and ensuring team members were well-trained and motivated to deliver exceptional customer service

Maintained a thorough understanding of banking regulations, policies, and procedures, ensuring compliance with all regulatory requirements and internal controls

Conducted financial transactions, managed cash flow, and maintained accurate records in a accordance with banking standards

Universal Associate 2 UMPQUA BANK August 2012 – February 2020

Represented the bank at networking functions, building brand awareness and fostering business relationships

Built strong relationship with clients as well as business partners to generate new business opportunities

Responsible in originating and closing Consumer/Business loans

Financial Services Consultant Alaska USA Federal Credit Union Apr 2008 – May 2011

Acquired new clients and achieved sales targets by providing exceptional customer service

Assisted members with consumer loan applications and loan closing documentation

Driving revenue growth through making proactive sales calls

Education

AA Degree Jun 1995 Bellevue College

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