Case Manager Customer Service
Resume:
Cathleen Brandon
Address: **** ******** ****
Daphne, AL 36526
E-mail: *********@*****.***
Cell: 720-***-****
Desired Position: Customer Service
Front Desk
LICENSES AND CERTIFICATIONS:
Current Active Colorado Nursing License: #056843
COMPUTER SKILLS:
Excellent computer skills
Type 65+ wpm
MS Office, Excel, Power Point
Xactimate
Data Entry
ATTRIBUTES:
Multiple phone line utilization
Muli-tasks, detail oriented
Customer service oriented
Excellent verbal and communication skills
40+ year of Health Care/ Medical Service
MEDICAL EMPLOYMENT HISTORY:
July 2019 – April 2023.
Osceola Regional Medical Center – KISSIMMEE, FL
ORMC – HCA is a 404 bed Level II Trauma center in Kissimmee, FL. Patient assessment, discharge planning, patient education, Utilization review and medical equipment. All areas reviewed for SAFE discharge to home. June 2018- December 2018
Consulate Healthcare Case Manager- RN Case manager for 180 bed Skilled Facility. Care management and discharge planning.
Cathleen Brandon RN
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July 2010 to February 2012 – Reed Group, Broomfield CO. RN – Medical Case Manager – Short and Long term Disability Case Manager for numerous clients: Century Link and Quest.
May 2009 to May 2010 - Moved to Abu Dhabi, UAE with husband on a nuclear project
May 2006 to January 2009
Moved to Calgary AB, Canada with husband on major oil project February 2005 to May 2006 – Johnson and Wales University, Denver CO RN – Clinic office manager of University clinic, Student Case Manager for 2000+ Students
April 2000 to February 2005
Private Duty Nursing for five terminal family & friends. September 1999 to March 2000 CH2MHill, Englewood CO RN – Medical team leader and coordinator for project in Cairo, Egypt Husband on major water projects
February 1997 to September 1999 – McKession – HBOC Broomfield, CO RN – Case Manager and Triage with Asthma and respiratory clients from United Health and BCBS.
February 1990 to February 1997 – St. Anthony Hospital, Westminster CO RN – Nursery Staff and Evening Charge RN in Newborn, Level I and NICU NON MEDICAL EMPLOYMENT:
September 2012 to Present: President of Adjusters-LLC, Denver CO Insurance Adjuster for disaster and daily insurance claims, providing medical aid and support to disaster victims
June 2016 to December 2016 – American Family Insurance, Eden Prairie MN Inside Claim file reviewer and adjustor.
EDUCATION:
1973 – Presbyterian Medical Center, School of Nursing Denver CO Diploma Graduate
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