Customer Service Rep
Resume:
Tori Jones
Fort Worth, TX *****
*******@*****.***
Professional Summary
I’m interested in a position with a growing company that will allow me to utilize my skills to accomplish company goals.
#readytowork
Authorized to work in the US for any employer
Work Experience
Package Handler
FedEx-Fort Worth, TX
Present
I loads trucks with package that will be going across the country to be delivered Customer Service Representative
Kelly's Service-Fort Worth, TX
August 2024 to November 2024
Temporary customer service rep taking incoming calls for WTW. USPS Clerk
Post Office USPS-Denver, CO
September 2020 to February 2024
I worked in the warehouse sorting mail to go to the stations. Work at the stations sorting mailing helping customers with mailing packages.
Customer Service Rep
Gas Station-Denver, CO
January 2018 to December 2020
Work at gas station helping customers
HCPF Medicate Customer Service Rep
Optimize Manpower Solutions-Denver, CO
April 2019 to September 2020
Incoming calls about member medicate benefits and billing issue Temp for Kaiser Permanente Remediation Admin Assistant KForce Inc-Denver, CO
January 2017 to December 2019
Medical Record Number/Duplicate Medical Records Number Enrolled Members to their Small group membership plans Incoming and Outgoing call to members to verify their information, Name, DOB, Address, etc to Merge medical record together
Customer Service Rep
Anthem Blue Cross-Denver, CO
January 2014 to December 2017
Took incoming calls from members about their benefit's, claim's Reviewing billing issues and taking premium payments Calling providers to get member appointments
Reviewing claims if needed to be fixs sent the claim to be fixed Enrolled members on plan
Helped the members with their pharmacy issue
Helping making the member happy about their insurance and any issue their having better Temp Doing Customer Service
Aerotek-Denver, CO
January 2013 to December 2014
for anthem
Customer Service Electrics
Walmart-Denver, CO
January 2013 to January 2013
Helped customers with their phones and other electronics sells Cash handling
Stocking shelfs
Office Manager/Chairside Asst
Dr. Stacy Battle Dental-Kansas City, MO
January 2010 to December 2012
Computed figures such as balances, totals, and commissions. Made recommendations to management concerning such issues as staffing decisions and procedural changes.
Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance. Planned for and coordinated office services such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services. Scheduled appointments, prepared bills and received payment for dental services, completed insurance forms, and maintained records, manually and using computer. Fabricated temporary restorations and custom impressions from preliminary impressions. Exposed dental diagnostic x-rays.
Applied protective coating of fluoride to teeth.
Cleaned teeth, using dental instruments.
Cleaned and polished removable appliances.
Made preliminary impressions for study casts and occlusal registrations for mounting study casts. Assisted dentist in management of medical and dental emergencies. Inspector
Zorrel International Inc-Grandview, MO
January 2009 to December 2010
Inspected garments such as men's shirts during manufacturing operations to determine number of defects per worker and reasons for rejects by examiners. Counted number of pattern parts and lays of cloth prior to cutting to ensure accuracy of cutting operation with minimum waste.
Folded shirts returned rejected part or garment to department to be reworked. in half to detect unevenness of attachment.
Temp
Work@foucs-Lenexa, KS
January 2008 to December 2010
Disposed of damaged and defective items, and returned them to vendors. Determined sequence and release of back orders according to stock availability. Received and counted stock items and recorded data manually and using computer. Issued and distributed materials, products, parts and supplies to customers and coworkers, based on information from incoming requisitions.
Purchased new and additional stock and prepared documents that provided for such purchases. Sold materials, equipment and other items from stock in retail settings. Prepared products, supplies, equipment and other items for use by adjusting, repairing and assembling them as necessary.
Examined and inspected stock items for wear and defects, reporting any damage to supervisors. Sales Clerk
Fast Stop-Kansas City, MO
January 2007 to December 2008
Obtained and prepared food items requested by customers in retail food store, totaled customers' bills, received payments and made change.
Filled customers orders, performing duties such as obtaining items from shelves, freezers, coolers, bins, tables, and containers.
Dispensed beverages and gasoline for vechicles,
Listed and totaled prices using paper and pencil, calculator, and cash register. Cleaned shelves, bins, tables and coolers.
Returns Clerk
JC Penny's Distribution-Lenexa, KS
October 2004 to May 2007
Verified and kept records on incoming and outgoing shipments. Prepared items for shipment.
Counted, weighed and measured items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders and other records. Determined method of shipment, utilizing knowledge of shipping procedures, routes and rates. Affixed shipping labels on packed cartons.
Stenciled identifying shipping information on cartons, using stenciling equipment. Assembled wooden and cardboard containers and selected preassembled containers. Assembled wooden and cardboard containers and selected preassembled containers. Inserted items into containers, using spacers, fillers and protective padding. Stamped, stenciled and glued identifying information and shipping instructions onto crates and containers.
Unpacked and examined incoming shipments, rejected damaged items, recorded shortages and corresponded with shipper to rectify damages and shortages. Sales Clerk
TruGreen Chemlawn-Kansas City, MO
January 2003 to December 2004
Sold merchandise such as books, magazines, notions, brushes and cosmetics, going from door to door without making appointments, following leads from management, other workers, and from listings in city and telephone directories.
Displayed sample products, explained desirable qualities of products and left samples, and distributed advertising literature explaining products.
Delivered merchandise, collected money and made change. Contacted individuals previously solicited in person, by telephone, and by mail to close sale. Education
Diploma
Southeast High School - Kansas City, MO
Concorde Career College - Kansas City, MO
Skills
• Dental Assisting
• Chairside Assisting
• Dental Receptionist
• Medical Imaging
• Door-to-Door Experience
• Infection Control Training
• Front Desk
• Medical Scheduling
• Office Management
• Customer service
• Industrial equipment
• Assembly
• Sales
• Cash handling
• Calipers
• Forklift
• Cash register
• Front desk
• Medical records
• Manufacturing
• Door-to-door
• Office management
• Medical imaging
Certifications and Licenses
QMHP Certification
Contact this candidate