Customer Service
Resume:
Tiffany Williams
Stedman, NC *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Order Control
Rooms To Go - Dunn, NC
April 2023 to Present
Printing truck driver log manifest, customer service, editing current sales orders, Medical Biller
Cape Fear Valley Health System - Fayetteville, NC
October 2022 to March 2023
Billed Medicare and managed Medicare plans for Harnett Heath systems. Worked in epic to review and complete at least 300 accounts per week by correcting any billing errors or writing off any amounts necessary
Intake Specialist
Family Medical Supply - Fayetteville, NC
October 2021 to October 2022
Taking orders from epic and conduit and making sure they get to the patient in a timely manner. Keying medical equipment orders. Going through patients insurance to make sure there diagnosis qualifies for the equipment
Training Specialist/Team Lead
VXI Global Solutions
February 2021 to August 2021
Post sales support for Apple taking calls to assist customers with any issues that happen after there product was ordered online to include refunds, replacements and any issues with shipping was promoted to trainer and team lead certified as a trainer and Team Lead Member Service Representative
Sitel - Las Vegas, NV
September 2020 to December 2020
Work from home customer service job for Costco.com handled customers accounts processed refunds,exchanges, shipments and customer satisfaction Agent
eClerx - Fayetteville, NC
August 2019 to August 2020
Taking calls dealing with the repair of cable tv and billing issues General Manager
Classic Closet Boutique - Godwin, NC
June 2018 to June 2019
Overseeing the store and daily operations stocking pricing and customer service running the register doing daily bank deposits
Sales Representative
RENT A WHEEL - Fayetteville, NC
October 2017 to June 2018
Making daily sales quotas cleaning data entry filing and completing paperwork Office Assistant
Food Lion - Hope Mills, NC
July 2017 to October 2017
Maintaining and balancing the tills at the register balancing the safe making deposits and running a register supervising the cashiers customer service Microsoft office daily paperwork Head Cashier
Lowe's - Fayetteville, NC
October 2015 to July 2017
Responsibilities
Oversee Cashiers and the front end, handle customer complaints and make sure there satisfied, money handling cleaning stocking
merchandiser
Kellogg - Dunn, NC
March 2015 to August 2015
Responsibilities
Stock shelves, break down pallets, follow plan o grams Assistant Manager
Rainbow - Clinton, NC
August 2014 to March 2015
Responsibilities
Completing daily Paperwork, putting out shipment, running the register, money management, meeting daily sales goals, tasking out associates
Department Manager
Walmart - Fayetteville, NC
June 2010 to August 2014
Responsibilities
Provided customer service in a friendly and timely manner, completed daily paper work, tasked out my associates, stocked freight, handled any associate issues within my area, moving walls and fixtures to comple plan on grams
Accomplishments
Received employee of the month with in 6 months of working there, filled in as a department manager for several departments,
Skills Used
Excellent customer service, problem solving skills, interpersonal skills, Cashier/Sales Associate
quiznos - Wade, NC
June 2007 to October 2009
Responsibilities
stocking, cleaning, customer service
Accomplishments
transferred to another store and became a shift manager Skills Used
leadership skills, communication, problem solving, Education
High school or equivalent in sociology
Cape Fear High School - Fayetteville, NC
2004 to 2007
Skills
• Microsoft office, Excel, RSSS System (2 years)
• retail sales (10+ years)
• Training
• Team Building
• Inventory Management
• inventory
• Microsoft Word (9 years)
• Word
• Eienstein 360 (Less than 1 year)
• ACSR (Less than 1 year)
• Customer Service (10+ years)
• Typing (3 years)
• Time Management (10+ years)
• Assistant Manager Experience
• Merchandising
• Management (8 years)
• Live Chat
• Computer Networking
• Sales Experience (5 years)
• Cold Calling
• Recruiting
• Sales
• Curriculum Development
• Sales support
• Learning technology
• Technical support
• Employee orientation
• Presentation skills
• Classroom management
• Analysis skills
• Microsoft Outlook
• Interviewing
• Communication skills
• Clerical experience
• Teaching
• ICD-10 (1 year)
• Windows
• ICD-9
• Medical billing
• Insurance verification
• Administrative experience
• Epic (2 years)
• Bluevista (Less than 1 year)
Certifications and Licenses
Training coordinator
Driver's License
Assessments
Recruiting — Proficient
October 2021
Managing the candidate sourcing and selection process Full results: Proficient
Filing & organization — Proficient
October 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
October 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Medical billing — Completed
September 2022
Understanding the procedures and forms used for medical billing Full results: Completed
Protecting patient privacy — Proficient
September 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Project timeline management — Proficient
March 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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