Customer Service Income Tax

MASENGU PERSIDE TSHITENGE

**** ****** *****, ***** **********, OH, 43110

435-***-****/*******@*******.***/****************@*******.***

Objective: Accounting Professional seeking a challenging position in financial reporting, auditing, and taxation utilizing past accomplishments, experience, transferable skills and education.

SUMMARY OF SKILLS AND ABILITIES

Detail oriented, self-motivated and a strong multitasking ability. Team player and meeting tied deadline. Great organizational and customer service skills. Proficient in MS office, QuickBooks, AMS360, Mango Practice management and Smartsheet for audit. Volunteer French teacher to over 10 students at Southern Utah University. Participated in the Volunteer Income Tax Assistance (VITA) program to help lower income tax payers during the 2020 tax season.

EDUCATION

Master of Sciences of Accounting, Southern Utah University, Cedar City, Utah April 2024

B.S. in Accounting, Southern Utah University, Cedar City, Utah 2021

Minor: Finance

PROFESSIONAL EXPERIENCE

Auditor Wilkinson Hadley, Remote/Telework San Diego, California May –July 2023

•Reviewed files for accuracy purpose

•Documented the missing elements of the checklist

•Compared the files submitted by clients to the bank statements

•Reported any discrepancy to management for further analysis and actions

•Analyzed processes and identified opportunities for improvement

Assistant Controller-Leavitt Group (bank, Insurance), Cedar City, Utah March 2021-April 2022

Performed monthly bank reconciliation for over 5 companies

Followed up with the bank for errors and issues

Resolved payments complaints and discrepancies

Analyzed and examined the proper treatment of the financial transactions

Responded to clients and management inquiries’ about the accounts

Escalated issues to management on a timely fashion

Sales Representative- Marketing Cutco, Cedar City, Utah Jun-August 2019

•Promoted the company products to actual and prospective customers

•Emphasized the differences, the advantages of the company products compared to competitors

•Informed customers on current products and warranties offered by the company

•Professional, courteous and provided excellent customer service

•Overall, the company’s sales increased by over 5%

Association/Leadership: Former-President of Intervarsity Branch, Southern Utah University.

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