Customer Service Continuous Improvement

FELICIA FREEMAN

**** ****** *** *********, ** ***02 870-***-**** **************@*****.***

Customer Service Representative

Administrative Leadership Organizational Management Continuous Improvement Customer Service Excellence

SELF-DIRECTED ADMINISTRATIVE PROFESSIONAL with some years of experience elevating business performance and customer service excellence in the retail sector. Effective communication focused on cultivating productive relationships with management, colleagues, and customers to meet goals. Possess a high-level of attention to detail and active listening skills to anticipate needs, complete projects, and drive continuous improvement. Adept at handling delicate situations requiring discretion and tact; with impeccable integrity and work ethic. Prepared to provide top-level support that drives business performance and client service excellence.

Core Competencies:

Business/Industry: Office Administration Reception File & Record Management Scheduling Data Entry

Financial Transactions Multi-line Phones Mail Document Integrity

Interpersonal: Effective Communication Relationship Building Team Collaboration Discretion, Tact & Diplomacy

Creative Problem Solving Multi-Tasking Under Heavy Deadlines Critical Thinking & Sound Judgement Prioritization

Solid Work Ethic Resourcefulness Adaptability

Technical: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Access)

PROFESSIONAL EXPERIENCE

Administrative Assistant Housing Authority of the City of Dumas 09/2023- 06/2024

●Assisted with scheduling of appointments, returning phone calls, mailing documents, maintaining call logs for voicemail boxes as required, monitoring group emails.

●Created and designed general correspondences, memos, forms, labels etc. using Microsoft Office.

●Maintained filing system including, maintenance of files i.e. scanning, splitting and labeling of files using file tracking system; retrieving and processing files.

Front End Team Associate/Cashier Walmart 01/2022- 09/2023

●Greeted customers upon their entry into the store and helped them with any questions and concerns.

●Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register.

●Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers.

Retail Reset Merchandiser, Express Personnel Employment Walmart Supercenter 09/2020- 11/2020

●Combined organizational, time management, and team collaboration skills in performing store resets to minimize inventory costs and increase sales.

●Followed visual merchandising planogram guidelines to make effective use of space; ensured proper merchandising display, pricing accuracy, and date codes.

Enumerator U.S Census Bureau 08/2020 - 9/2020

●Conducted independent data gathering for census; leveraged computer-assisted personal interviewing (CAPI) technique and GPS technology to compile accurate resident and economic information.

●Demonstrated strong interpersonal skills to deescalate hostile situations and complete the interview process.

Infant/Toddler Teacher Good Shepherd 01/2016 - 03/2020

●Developed curriculum and activities; fostered an enriching and engaging environment to promote social and emotional development. Guided children to develop physical and social skills and worked with infants on mobilization activities.

Additional Experience:

Laundry Worker & Housekeeper MONTICELLO OPERATIONS, L.LC/QUALITY BUSINESS SOLUTIONS, INC: 07/2015 - 04/2017

●Provided prompt, professional, and personable service; rapid promotion based on exceptional performance. Maintained high production to meet targets in a high-volume and demanding environment. Developed and implemented enhanced processes to increase efficiencies and save in time and labor costs. Trained and mentored new staff to ensure optimal performance.

Sales Associate Walmart Supercenter: 04/2015 - 06/2015

Cultivated customer trust and loyalty; offered individualize service to meet customer needs. Created floor displays to increase visibility and sales. Consistently met or exceeded sales goals through cross selling and product/service promotion.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of General Studies, Interdisciplinary Business Administration University of Arkansas at Monticello, Monticello, AR

Coursework: Finance, Economics, Statistics, Marketing, Management, General Business and Accounting

Diploma In Business Technology UAM College of Technology, McGehee Campus, McGehee, AR

Coursework: Accounting, Microcomputer Applications, Office Procedures, Keyboarding, Desktop Publishing and Data Entry Completed internship at City of Dermott Water Department

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