Human Resourcess, Customer Service
Resume:
Scott Flagg
Methuen, MA *****
email: *******@*****.***
As a semi-retired executive, I hope to finish my career in a role with more direct people contact. I have extensive experience with both strategic planning down to sorting mail in Facilities. I am open to all positions in all industries.
EXPERIENCE:
-Primary caregiver for elderly father 1/24 – 5/24
-Securitas Security
-Monitor operations of retail bank branch
-File incident reports when necessary
-Coordinate illegally parked cars towing
-Uber Driver 3/19 – current
-Provide excellent customer service while transporting customers to desired destinations.
-Completed over 3,500 rides.
-Consistently rated 5 out of 5 on customer satisfaction questions.
AERODYNE RESEARCH, INC. 3/22-3/23
Human Resources Director
-Manage Human Resource function at 80 employee research and development company.
-Establish and review policies relating to human resource issues (i.e. job grading
system, annual promotions, and increases).
-Manage overall benefit package including negotiating all contracts for annual
renewal process for all health and welfare plans.
-Maintain vendor relationships with several external resources.
-Research, make recommendations and implement new benefit programs.
-Serve as employee relations counselor to assist employees with personal and
work related issues.
-Participate in formal disciplinary discussions including development of
corrective action plans, verbal and written warnings and terminations.
LAWRENCE FAMILY DEVELOPMENT 8/18 – 10/21
Human Resources Director
-Manage Human Resource function at multi division non-profit agency
supporting 150 employees.
-Develop annual corporate training curriculum for managers, supervisors and
staff.
-Establish and review policies relating to human resource issues (i.e., job grading
system, annual promotions and increases);
-Manage overall benefit package including negotiating all contracts for annual
renewal process for all health and welfare plans.
-Maintain vendor relationships with several external resources.
-research, make recommendations and implement new benefit programs.
-Serve as employee relations counselor to assist employees with personal and
work related issues.
-Participate in formal disciplinary discussions including development of
corrective action plans, verbal and written warnings and terminations.
-Organize various corporate functions including annual employee events.
-Participate in setting organizational structure for non-profit and education
positions including career pathing.
-Serve as primary contact for member complaints through resolution
JEANNE D’ARC CREDIT UNION 3/05-12/17
Human Resources Director
-Oversee Human Resources, Retail Branch Network, including Branch security and Member Call Center including strategic planning at the corporate and department level.
-Responsible for administration and overall operation of Human Resource Department supporting 240 employees, for the $2 billion credit union.
-Approve corporate training curriculum for managers, supervisors and staff.
-Review and establish policies relating to compensation issues (i.e., job grading
system, annual promotions and increases);
-Manage overall benefit package including negotiating all contracts for annual renewal process for all health and welfare plans.
-Present to Board of Directors on issues including Ethics, EEO/AA.
-Act as Ethics Officer and EEO/AA Officer for Credit Union.
-Serve as employee relations counselor to assist employees with personal and
work related issues; participate in formal disciplinary discussions including terminations.
-Oversee 8 branches and Call Center (100 emps) including strategic planning in Retail arena.
-Manage internal security functions including branch guards
-Develop and implement sales and service strategy for retail system
-Set organizational structure for retail including career pathing.
-Develop department disaster recovery plan.
BOSTON FEDERAL SAVINGS BANK 8/97-3/05
Human Resources Manager
COLONIAL INVESTMENT SERVICES, INC., 7/91 – 8/97
Human Resource Generalist 12/93-1/96, Denver, CO
Qualified Plan Marketing Consultant 7/91-9/92, Boston, MA
EDUCATION: University of Massachusetts, Amherst, MA
BA, Communications Studies, 1986.
AFFILIATONS:
Vice-Chair Greater Lowell Community Foundation 2012-2016
Director, CCUA Social Responsibility Committee 20015-2017
Director, The Wish Project, Lowell, MA 2007-2010
Methuen Zoning Board of Appeals, Voting Member 2000-2003
First Church Congregational., Historical Comte Member 2002-2006
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