Human Resources Customer Service

ROSA M. HERNANDEZ

Home: 928-***-**** Cell: 831-***-**** E-mail: **********@*****.***

SUMMARY

Seeking a full-time position that will allow for growth. More than 27 years of experience overseeing data access and security based on up-to-date trends and standards. Adept at verifying primary sources and access-level tiers. Proven communicator and relationship builder. SKILLS

● Punctual

● Great customer service

● Organized

● Microsoft Word and Outlook

● Multiple telephone lines

● Bilingual (English/Spanish)

● Multi-task

● Self motivated

EXPERIENCE

CREDENTIALING SPECIALIST 10/16/2006-11/22/2023

Yuma Regional Medical Center Yuma, AZ

Credentialed new applicants applying for initial hospital privileges. This includes requesting background checks, American Medical Association profiles, National Practitioner Data Bank, Federal of State Medical Boards, past employment history and hospital affiliations. Constant contact with the applicant, via e-mail or telephone, until process is completed. Meet with new providers when they come in for on-site visits, introduce them to other staff members. Providers usually call or stop by with questions which I help them with or refer them to the appropriate department.

EXECUTIVE ASSISTANT HUMAN RESOURCES 09/01/2006-10/16/2006 Yuma Regional Medical Center Yuma, AZ

Assisted the Vice-President of Human Resources by organizing her office, keeping track of her calendar and dealing with any conflicts that may arise. Contact with other employees in order to schedule meetings or when dealing with confidential matters. Occasionally edit letters and newsletters for grammatical errors. Conduct other clerical duties as requested by the vice president. This was a temporary position as I was covering for the person that was on medical leave.

OPERATIONS MANAGER 09/16/1997-08/09/2006

Monterey County Medical Society Salinas, CA

Multitasking was the most important part of my job, which required me to be organized. Responsible for maintaining database of all physicians actively practicing in the county. This enabled the office to contact physicians by mail for any upcoming Continuing Medical Education conferences as well as to invite their office staff for various types of meetings. This in turn allowed us to sell labels from our database to other groups in the surrounding counties for their use. Set up meetings for 2-250 people at different hotels in the Monterey County. Reviewed the contracts and ordered meals, requested appropriate AV equipment, made hotel reservations and kept close contact with hotel staff to ensure everything was prepared correctly for these events. Kept close relationships with physicians, their staff and hospital personnel. Typed up different reports for board meetings on an as needed basis. 1

ROSA M. HERNANDEZ

Home: 928-***-**** Cell: 831-***-**** E-mail: **********@*****.*** Prepared binders with syllabus materials for all physicians attending conferences. Handled any type of emergency that would come up during the meeting. Answered telephones, e-mails and general correspondence from physicians, their staff and the public. Kept the office organized and often worked alone.

SELF-EMPLOYED 10/05/1992-09/15/1997

Transcribing from home Salinas, CA

Transcribed vocational rehabilitation reports and letters. Some letters I had to translate from English to Spanish. This job was performed on a daily basis from home. ADMINISTRATIVE ASSISTANT 08/06/1991-03/27/1992

Rehabilitation Group, Inc. Salinas, CA

Served as a job developer and administrative assistant. Responsibilities included job development research, labor market research, vocational exploration, sending out invoices, transcribing, answering telephones, dealing with injured workers, interpreting, translating letters from English to Spanish, ordering office supplies and assisting rehabilitation counselors as needed.

EDUCATION

1984 - High School Diploma, Alisal High School Salinas, CA 2

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