Customer Service Experience
Resume:
Hyacinth Garrick
Resume
Gadsden, SC *****
***********@*****.***
I have accomplished two years of Technology Data Input involving work with Windows, Excel, Chrome. Multitasking with two plus computer monitors while receiving and delivering inbound an outbound calls etc. Having five plus years ofcomputer communications and customer service experience may definitely be one of my stronger characteristics. Including the strong soft skills I have for human communications and being able to function in a fast pace working environment physically or virtually as well as my ability to stay calm while dealing with frustrated customers and escalated situations that must be resolved. Resembling extraordinarily positive administrative assistants and always insuring a satisfactory customer experience are of my goals to accomplish with any employer. Furthermore being pleasant, helpful, trainable and reliable are my strong core values. Email: ***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Food Service Worker
Longleaf Middle School - Red Bank, SC
March 2024 to May 2024
Putting up the supplies truck every Wednesday was necessary, date was written on food that went in the pantry, freezer and cooler. Food had to be organized by name. Slicing, dicing, chopping and seasoning foods were a must and preparing large portions of food daily . Cooking and preparing food as meals for children at a set schedule.
Medicaid Eligibility Specialist
South Carolina Department of Health and Human Services (SCDHHS) - Columbia, SC June 2023 to April 2024
This job was remote, and I qualified for having a stable work from home environment. I worked with a monitor, laptop and wired headset. My daily task were evaluating each household’s income, federal tax returns, and economic status to be determined for coverage. Made collateral calls to applicants if necessary, and solved any issues that could be preventing a household from having medical coverage. Also, added new members into the database.
Claims Customer Service Advocate II
Blue Cross Blue Shield - Columbia, SC
March 2022 to April 2023
Speaking to customers on behalf of there insurance accounts a dealing with claims, appeals, reimbursements, and health procedures. Contacting different providers to ensure accurate claims have been submitted with valid coding and checking to see if claims are processed correctly to company guidelines are all examples of my duties as a Tier ll advocate. Leaving detailed notation notes on members accounts of a summary of each call for documentation was required. Overviewing members accounts to solve and answer any problems or questions they might have to accurately provide assistance to them while administering world class customer service etiquette while following protocol were my daily duties. Remote Customer Service Representative
Maximus (Remote) - Columbia, SC
January 2021 to March 2022
This job includes answering and engaging in phone calls with clients about there loans, collections, and other needs, after verifying sensitive information to make sure they have the proper credentials to access an account while making sure I ask applicant for there updated information to have accurate PHI in the system. Which involves working on a company operated device, in which I have an outstanding amount of experience with.
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Assisted with technical support duties
• Monitored claims and physician-related services
• Handled billing issues and order inquiries
• Assisted customers with questions
• Kept records of customer complaints
• Assisted customers with a warm and professional attitude Telephone Sales Representative
Teleperformance - Columbia, SC
June 2020 to January 2021
Multitasking timed communication throughout phone calls while keeping up good keyboard skills and impressive telephone etiquette. All while interacting with customers in a professional manner verbally as well as written grammatically. Furthermore being pleasant, helpful, trainable and reliable are my strong core values.
Cashier/Customer Service
Lowe's - West Columbia, SC
January 2020 to June 2020
Greeting customers, collecting/counting money as well as checks and store credit cards, answering to customers questions or concerns; in person as well as over the phone and through the computer. Checking the database for customer online orders and pickup orders as well. Placing client's merchandise items to be ordered and/ or delivered was a everyday main task. All while being able to manage my time effectively while prioritizing tasks and making sure individuals contact information was accessible and accurate. In conclusion, I would be a great benefit to any place of business and/or environment. Wendy's Crew Member/Cashier
Tarheel Capital - West Columbia, SC
August 2019 to December 2019
The main responsibilities of this job are to take customers orders accept and process payments, ensure all prices and quantities are accurate with providing a receipt to every customer. Also work on preparing and expediting food orders. While balancing cleaningduties, such as clearing tables and sanitizing food areas. Shift Leader
Firehouse Subs - Columbia, SC
February 2019 to July 2019
Direct employees through daily work routines, while interacting with customers to make sure they have a satisfactory experience. Furthermore this job required a high level of answering the phone to communicate with customers, managers etc.
Education
Associate's degree in Human Biology
Greenville Technical College
August 2020 to June 2022
High school diploma in Education
AC Flora High School - Columbia, SC
August 2015 to June 2019
Skills
• Customer Service
• Food Service
• Written Communication (4 years)
• Typing (4 years)
• Retail Sales (3 years)
• Cashiering
• Front Desk
• Shift Lead
• Phone Etiquette
• Math
• Communication skills
• Customer service
• Phone etiquette
• Bartending
• Computer skills
• Sales
• Cash register
• Retail sales
• Hospitality
• Serving
• Restaurant experience
• Kitchen experience
• Quick service & fast food restaurant
Certifications and Licenses
Driver's License
Food Preparation
January 2018 to October 2019
When preparing food, aim to preserve the nutrient value of the food and utilize reasonable portions, whole foods abd kitchen safety. Definitely in which you will be preparing for the public. Picking & Packing Certificate
June 2023 to Present
My Picking & Packing Certificate
https://app.instawork.com/iw-certificate/7eqkmgg
Food Handler Certification
Assessments
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Cleaner fit — Proficient
July 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Warehouse Experience - 1 year
Written/Digital Communications - 4 years
Animal Care Experience : 2 years of volunteer work in a shelter
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