Data Entry Client Services
Resume:
Sharon Rose
*** ****** **** **, ***********, NC 28021 • 704-***-**** • ************@*****.***
Professional Summary
Personable and ambitious specializing in Customer Service/Data Entry and client services. Resourceful and reliable worker with excellent problem-solving skills and attention to detail. Proven to identify and resolve small and complex issues to provide excellent client services.
Skills
Handled large volumes of workloads.
Data Entry
Research
Review Invoices
Multitasking
General Accounting, monthly reports, other assignments as needed.
General Office, Microsoft Office, Excel, Word
AS 400 Payroll System
EDS System (Medicaid and CAP Billing)
Microsoft Office programs
NC Fast
Lexis Nexis Database
Dental Trac
DMC3 Database
Supervisor Experience
Client Services
Client Confidentiality
Transaction Experience
Customer Service
Work History
Client Services, 11/2023 to Current
MCNA Dental
Data Entry
Investigate Client Record to see if duplicate is the same client
Merge records if duplicate.
Add dental coverage to records.
Data Entry adding and creating accounts.
Answer emails for Client Representatives
Check claims for errors.
Position Client Services/Data Entry, 04/2023 to 08/2023
Ready Logistics
Data Entry
Communicate with Carriers
Troubleshoot orders.
Enter orders in AS400.
Dispatch Orders to Carriers
General Office, Microsoft Office, Excel Word
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Scanned documents and saved in database to keep records of essential organizational information.
Organized, sorted, and checked input data against original documents.
Accounting Technician, 08/2022 to 02/2023
Mecklenburg County Finance – Mecklenburg
• Data Entry
• Research
• Review Invoices
• Communicate with Social Workers
• General Accounting, monthly reports, other assignments as needed.
• General Office, Microsoft Office, Excel, Word
• AS400 System
• Auditing for State
Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
Collaborated effectively with cross-functional teams to support organizational goals through accurate financial analysis and strategic planning assistance.
Ensured data integrity in financial systems through regular audits, system updates, and adherence to internal control policies.
Billing Representative, 05/2022 to 08/2022
JB Hunt transportation
Invoices
Data Entry, other assignments as needed.
Reviewed and solved account and billing discrepancies.
Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Coordinated with intermediate parties to obtain payments and resolve issues.
Received incoming information and entered database system.
Clerical Supervisor, 08/2014 to 06/2016
Gaston County Department of Social Services
Supervisor approximately 20 employees in the Clerical Department
Lead and Direct employees in the County and State systems.
Assist with Food Stamp and Medicaid customer Service.
Communicate with State on Id's and Passwords for new hires.
Hire new employees and do all new hire training and introductions.
Do monthly reports for the department and attend meetings.
Do all payroll for the department.
Review Medicaid Claims call customer if needed.
Auditing for State
Oversaw the maintenance of office equipment to ensure optimal performance and minimal downtime.
Developed comprehensive training materials to support onboarding of new clerical staff, ensuring a smooth transition into their roles.
Reviewed and formatted material produced by clerical team.
Maintained strict confidentiality in handling sensitive information related to personnel records, financial data, and legal documents.
Coordinated training, evaluated employees' work, and corrected problems with clerical team.
Assigned work and verified completion of assignments.
Created, maintained, and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Delivered performance reviews, recommending additional training or advancements.
Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Lead Data Verification Specialist/Call Center, 01/2013 to 08/2014
American Red Cross, Adecco
I am currently involved in a project to review and correct biomedical records for merging regional blood donation databases into one national system to put the Red Cross in compliance with FDA requirements.
I have been selected to serve as the "lead" reviewer and manager de facto when the primary manager is out of the office or otherwise engaged.
I supervise a staff of approximately 20 data specialists.
My accomplishments include.
Conduct review of electronic biomedical records
Lead investigations to determine if a record is a duplicate so that it may be merged with the survivor record.
Perform qualitative analysis of records to ensure accuracy, internal consistency, and correlation of recorded data.
Call center/Answer called set up appointments for Blood.
Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
Demonstrated excellent attention to detail while handling sensitive client information, always ensuring confidentiality.
Reduced errors in documentation by thoroughly cross-checking data against established parameters.
Accounting Technician, 01/2008 to 06/2010
Gaston County
Collection and Transaction with Child Support payments
I was responsible for providing all administrative support to Gaston County's accounting and financial operations.
I was then requested back by the Department of Social Services to return for another assignment in the accounting office due to the positive feedback from my supervisor and coworkers during the first assignment.
I initially began with DSS as the WIA Receptionist and was later asked to take on more responsibility in my additional contracted positions.
Provided customer support concerning collection of child support payments.
Created payment arrangements, if necessary, for collection of child support
Responsible for verifying invoices and other financial documents.
Handled reconciliation of monthly financials with CIP/EA reports
Performed verification and entered CAPRA and At-Risk claims in the EDS system.
Reviewed all employee timesheets for errors and inconsistencies.
Responsible for the entry of payroll data and the verification of check amounts; oversaw weekly distribution.
Accounts receivable and Accounts Payable, reconciliations
Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
Handled day-to-day accounting processes to drive financial accuracy.
Education
Associate degree: Office systems technology, 05/2005
Gaston College - Dallas, NC
Graduated with Honors
Member of Gamma Beta Phi Society
Associate degree: Medical office Administration, 05/2005
Gaston College - Dallas, NC
Graduated with Honors
Member of Gamma Beta Phi Society
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