Claims Adjuster Data Entry
Resume:
Nichelle Demerson
E Valley Ranch Pkwy
Irving, Texas 75063
****************@*****.***
Objective:
Detail-oriented and newly licensed Claims Adjuster with a proven track record in risk assessment, data
analysis, and process improvement. Adept at working collaboratively in fast-paced environments to
deliver accurate results. I am seeking an opportunity to leverage my skills and knowledge in a Claims
Adjuster role.
Professional Experience:
Claims Analysis Specialist II
MR. COOPER
June 2021 - March 2022
- Collaborated with claims department, managing default management investor reporting.
- Enhanced corporate and functional dashboards, ensuring accuracy and timely delivery.
- Gathered and synthesized requirements for reporting and analytics within the Claims and Loss Analysis
department.
- Implemented scalable solutions to improve processes and identify business risks.
Senior Representative, Loss Prevention
ALLY FINANCIAL
January 2019 - April 2021
- Conducted timely review and routing of reports to relevant departments.
- Built strong peer-to-peer relationships to meet operational needs.
- Proficient in data entry, reporting, analysis, inventory audits, and reconciliations.
- Responded promptly to supplier and partner requests, resolving issues efficiently.
- Excelled in high-volume environments, meeting cycle time and accuracy requirements.
- Supported various business and department-level projects, including leading weekly huddles.
Contract Processor
ALLY FINANCIAL
April 2017 - January 2019
- Ensured compliance with pricing, policy guidelines, and state-specific requirements for funding new
contracts.
- Consistently exceeded funding goals, maintaining a 0% error rate.
- Recognized as a top performer, receiving multiple awards for outstanding achievements.
- Proficient in fraud detection and collaboration with dealers, sales, and underwriting teams.
- Provided training and mentoring to peers.
Workout Specialist
ALLY FINANCIAL
May 2015 - April 2017
- Collaborated with underwriters and other Loss Mitigation departments to offer account modifications.
- Handled repossessions and customer interactions, ensuring compliance with company policies.
- Managed document imaging and paperwork processing.
- Negotiated payment arrangements and served as a Subject Matter Expert.
Loss Mitigations/Account Resolution Specialist
ALLY FINANCIAL
October 2012 - May 2015
- Specialized in resolving delinquent auto loans, exceeding daily call targets.
- Utilized computerized systems for tracking and troubleshooting.
- Assisted in training and mentoring new hires and provided supervisor call backs.
Loss Mitigations/Quality Specialist 3
JP MORGAN CHASE
August 2011 - October 2012
- Specialized in mortgage account resolutions, ensuring compliance with company policies.
- Conducted audits and compiled documentation for account modifications.
- Corresponded with the IRS for borrower tax information.
- Maintained accurate records while achieving quality and productivity standards.
Computer Knowledge:
- Microsoft Word, Excel
- AS400, SHAW, CRM
- Sales Force, CARS, OSCAR
- Dealer Track, Lexis Nexis, SCRA
- Microbilt, Work number, ODM, Fast Data
- Microsoft Outlook, Skip Tracing
Education:
High School graduate from Steilacoom High
1st Choice Certification (Licensed Claims Adjuster)
Contact this candidate