Customer Service Support
Resume:
Olivia M. Chambers
Davenport, FL 33897
******************@*****.***
OBJECTIVE
To secure a position with a company that has growth potential and advancement opportunities. Also, to obtain a position where I can utilize my Customer Service skills, computer knowledge, research ability and demonstrate leadership skills.
PROFESSIONAL EXPERIENCE
Customer service/Tech Support (Remote) 5/2023 to 12/2023
iVox Solutions – Orlando, FL
Provided customers resolutions to technical problems associated with a product of service.
Initial point of contact for customers with complaints or questions concerning technological products/services
Communicated with clients via phone calls, emails, web chat interaction to provide step-by-step solutions
Interviewed and analyzed to identify clients needs and helped them use specific features
Reported resolutions through use of spreadsheets
Provided excellent communication and trust to the clients
Customer Support Representative (Remote) 5/2022 to 05/2023
SITEL Group– Orlando, FL
Deliver support to clients most important focus, their customers. Create engaging relationships in order to solve for the customer.
Drive customer interactions through inbound calls to respond to inquiries, troubleshoot problems, and provide a personalized solution
Utilize your expert problem solving skills to identify the root-cause using probing and discovery questions
Assist the customer with navigating the website to review resources and service information
Navigate through multiple systems/tools using a Windows 10 PC
Adhere to call policy and procedures
Customer Service Coordinator (Seasonal) 11/2021 to 12/2021
Williams-Sonoma, Inc– Orlando, FL
Perform all scheduling functions in a high-volume environment for all WSI product brands; supports multiple HUB Operations in different regions within WSI Supply Chain Operations
Address customer questions and concerns regarding product and delivery information
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines
Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
Perform other duties as assigned
Handle Immediate Response (IRT) orders along with dedicated email lines within 24-48 hrs. of escalation
Manager Assistant (Part-Time) 07/2018 to 03/2023
Telephone Systems International – Ponte Vedra Beach, FL
Telecom company based in Afghanistan with back up managing team in Florida where I assist manager of Human Resource. Work remote majority of duties.
Maintain ordering supplies for office
Manage answering of phone calls and directing to appropriate extensions
Successfully assist in managing new hire paperwork
Manage interview schedule for manager
Perform various office duties provided by manager
Contact of customers to assist with business accounts
Sales Associate 05/2018 to 08/2020
Forever21 (Seasonal) – Orlando, FL
Excels in excellent customer service and selling fashion apparel and accessories.
Cash register operations and processing merchandise
Creating a comfortable and friendly environment of customers
Collaborate with co-workers on fashion set-ups
Inventory control of merchandise
Extensive knowledge on fashion trends
Closed sales to obtain sales goal achievement
Concession Stand Assistant 05/2015 to 04/2016
The Producers (Fame All-Stars) – Midlothian, VA
Possessed extensive cash register operations with communication and customer service skills.
Managed customer traffic and cash register operations
Answered customer queries and completed required paperwork
Maintained clean and neat concession stand workplace
Received and filled all customer food orders in a timely and courteous fashion
EDUCATION
Liberty High School Kissimmee, FL 08/2016 to 05/2018
Florida Technical College Orlando, FL 01/2022 to 05/2023
(Medical Coding and Billing)
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