Independent Adjuster Customer Service
Resume:
William Shane Zettle
London, KY 40741
Cell 606-***-****
***********@*****.***
Objective
To obtain a challenging position as an independent adjuster, provide high level of work ethic and a quality product.
Experience
March 2017 to Present Independent Adjuster
August 2022-June 2023 Crawford Large Loss Adjuster
1998 to March 2017 Nationwide Insurance London, KY
• Homeowners Master Claims Representative on National Cat Team
• Xactimate certified Level II
• Proficient in Microsoft Office
• Help train new hire claims representatives as needed on policies and estimating systems.
• Inspect damages to determine appropriate payment.
• Help the policyholder coordinate contractors to repair damages.
• Handle large losses for hurricanes and floods from $0 to above $500,000.00.
• Part of the resolution team to help resolve difficult claims.
• Have worked re-inspection files with public adjusters for insurance carriers.
• Have worked mediation and appraisal files.
• Continually rated as an Exceeds Performer in customer service, while handling large volume of claims for the year.
• From 2012-2017 was on the National Catastrophic team for Nationwide handling catastrophic losses up to $250,000.00.
1986 to 1990 Active-Duty Air Force Dover, DE 1990 to 2009 Active-Duty Air Force Reserves Dover, DE
• Supervisor/Trainer Aero Space Ground Mechanic
• Supervise/train 12 reservists/mechanics.
• Prepare written and verbal feedback.
• Insuring work is performed using technical manuals.
• Insuring staff meet all deadlines.
• Responsible for training program for the shop.
• Monitor performance.
• Administer discipline if necessary.
• Prepare written and verbal feedback.
• Develop and present training for the shop.
• Shop Safety Supervisor.
2001 to 2014 Owner of a construction company Woodside, De.
• Supervise and/or work all phases of construction, scheduling, building, working with zoning, planning and permits for all new and remolding construction.
• Equipment operated: site excavation using dozers, graders, skid steers, forklifts, Jenny lifts, man lifts, front-end loaders
• Make construction repairs to home, roofing, electrical, plumbing, framing, and interior finishes.
License/Certification
NPN #7351432 FCN #70006116
KY #845222, Resident MN #40528018
DE #0137803 NC #7351432
FL #E131725 NH #2295167
GA #2903773 OK #100296173
LA #744611 SC #732623
MI #0816741 TX #1948998
WV #7351432
All State Certification
State Farm Certification Estimatics 47489266, Policy 47437009 Aug 7, 2019.
USAA Certification
Rope and Harness Certification 460*****-*-**-****
Education
1992 to 1998 Delaware State University Dover, De
1988 to 1999 Community College of the Air Force
Early Childhood Education
Aero Space Ground Equipment
Level II certified Xactimate estimating system
Interests
Boating, all phases of construction, farming, hunting, education and investing in real estate
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