Operations Manager Customer Care

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

MICHAEL HOAGLAND

MILTON, KY 40045

1-502-***-**** *******.************@*****.***

Dedicated Facilities Operations Manager bringing 26 years of experience in energy management and building systems, including mechanical, security, automation and HVAC. Excellent leadership skills with proficiency in developing relationships, building consensus and leading positive organizational change. Collaborated with team of 6 in the development of BHAG fountain upgrade at 160 store. Supervised team of UP to35 staff members in 6 states. Achieved replacement of 400 FCB drink units in 200 stores over 6 states by completing replacements with accuracy and efficiency.

Documented and resolved Ice machine productivity which led to meeting all needs to our guest.. Used Microsoft Excel to develop inventory tracking spreadsheets. Building Inspections

Scheduling and Planning

Blueprint Interpretation

Structural Systems

Microsoft PowerPoint

Supervision Abilities

User Experience

Employee Supervision

Complex Problem-Solving

Facility Safety Management

Facility Operations

Time Management

Service Planning

Inventory Procurement

System Inspections

Cost-Reduction Methods

Customer Care

Job Assignments

Supplier Contracts Management

Daily Progress Reports

Active Listening

Service Contract Management

Microsoft Excel

Team Direction

Microsoft Internet Explorer

Equipment Maintenance and Installation

Shipping and Receiving

Vendor Performance Management

Machine Setups

Operating Practices

Building Upkeep

Team Meetings

Equipment Efficiency

Maintenance Requirements

Carbon Monoxide Detectors

Electrical Systems

Space Planning

OSHA Requirements

Thorntons Inc

Facilities Manager // Louisville, KY // October 1996 to January 2022 Responded to building emergencies and managed repairs. EDUCATION

AFFILIATIONS

CERTIFICATIONS

Investigated problems and determined appropriate remedies. Interviewed, hired and trained qualified maintenance employees. Drove continuous improvement of processes and systems operation. Controlled expenses to meet budget requirements.

Maintained HVAC, temperature control, electrical and building automation systems. Analyzed building control and HVAC system performance and recommended improvements. Performed start-up functions on systems based on project plans, specifications and contract documents.

Managed projects totaling $500,000 in Per Year

Coached and mentored associate installation specialists in system installation. Evaluated facility operations and personnel for safety and health regulations compliance. Supervised staff of up to 35 in day-to-day activities. Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

Conducted every month inspections of facility grounds, external structure, systems, and equipment.

Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.

Supervised 3 team members throughout redesign and renovation process. Tracked and documented operational and financial records to perform 1996-2022 analysis of performance and costs.

Interstate Fixtures

Carpenter Journeyperson // Louisville Ky // January 1990 to February 1993 Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.

Followed established job site safety regulations and maintained safe and clean work area. Planned and executed work with proper tools and materials to maximize productivity. Completed installations of building structures, trim, flooring and cabinetry. installed case work for Barnes and Nobles

Organized project work by reading blueprints and assessing job specifications to determine optimal plans.

High School Diploma

San Dimas High School // San Dimas, CA

Freemason

RFMP (Retail Facility Management professional)

HVAC/R Training - 1993-202

TWIC Card (Transportation Workers Identification card) Powered Industrial truck class 4 (OSHA)

WOOD BOWL TURNING

OSHA 10 Hour General Industry safety and health

Scotsman Ice maker certified service Tech

Hoshizaki Ice maker certified service Tech

Copeland compressor tear down class. 1996 and 20010 I started turning wood bowls as a past time and to help with every day stress.

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